Manager - Customer Interaction Suite
4 giorni fa
About the Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisioning a New World of Communications. Position Overview We are currently looking for a Solutions Engineer to join our team in Italy with expertise in the area of Mobile Messaging (SMS, OTT Messaging including WhatsApp, Push Notification, RCS Messaging etc.) and its applications to communication solutions. The Solutions Engineering team plays a critical role in driving business and revenue growth by working alongside our Sales organisation to position Tata Communications' products to address our customers’ needs. Responsibilities Proactively and effectively identify customer needs, understand business issues and drivers behind specific requests. Build & deliver custom presentations & demonstrations to customers and prospects by matching specific client business requirements into effective technical solutions. Design technical solutions, which include creating prototypes and proofs of concept. Assist sales team with RFI and RFP responses. Present prototypes, demos and proofs of concept to a wide variety of audiences, which may include C-level executives, marketing professionals and engineers. Share customer feedback with Product Management, Marketing & Management teams. Lead discovery discussions with customers and internal technical resources and be able to convert learnings into a statement of work. Requirements At least 5 years of technical sales or field sales experience (sales engineering or professional consulting experience is preferred). At least 3 years of hosted messaging applications experience. Proven ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large groups. Strong technical background in Mobile technologies such as SMS, OTT Messaging including WhatsApp for Business, Push Messaging, IP Messaging, Programmable Voice. Some technical proficiency in Business Messaging technologies such as Email and IVR. Knowledge of AI and LLM models is desirable. Technical background in Web technologies such as SOAP, REST, JSON etc. for API integrations. Proficient coding skills in languages such as HTML, XHTML, WML, Javascript and Python is desirable. Working knowledge of relational (SQL) and noSQL databases is desirable. Fluency in both English and Italian is a must, with other languages (in particular Spanish, German and French) also desirable. Some travel may be required. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Telecommunications Referrals increase your chances of interviewing at Tata Communications by 2x. #J-18808-Ljbffr
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Manager - Customer Interaction Suite
3 settimane fa
Milano, Italia Tata Communications A tempo pienoPosition Manager – Customer Interaction Suite Company Tata Communications About the Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging...
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Manager - Customer Interaction Suite
2 settimane fa
Via Milano, Italia Tata Communications A tempo pienoPosition Manager – Customer Interaction Suite Company Tata Communications About the Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging...
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Manager - Customer Interaction Suite
2 giorni fa
Milano, Italia Tata Communications A tempo pienoJoin to apply for the Manager - Customer Interaction Suite role at Tata Communications 2 days ago Be among the first 25 applicants About The Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and...
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Manager - Customer Interaction Suite
18 ore fa
Via Milano, Italia Tata Communications A tempo pienoJoin to apply for the Manager - Customer Interaction Suite role at Tata Communications 2 days ago Be among the first 25 applicants About The Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and...
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Manager - Customer Interaction Suite
1 settimana fa
milano, Italia Tata Communications A tempo pienoPositionManager – Customer Interaction SuiteCompanyTata CommunicationsAbout the CompanyTata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a...
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Manager - Customer Interaction Suite
3 ore fa
Milano, Italia Tata Communications A tempo pienoJoin to apply for theManager - Customer Interaction Suiterole atTata Communications2 days ago Be among the first 25 applicantsAbout The CompanyTata Communications Redefines Connectivity with Innovation and Intelligence.Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network...
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Manager - Customer Interaction Suite
3 giorni fa
Milano, Italia Tata Communications A tempo pienoAbout the CompanyTata Communications Redefines Connectivity with Innovation and Intelligence.Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisioning a New World of Communications.Position OverviewWe are currently looking for...
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Manager - Customer Interaction Suite
4 giorni fa
Via Milano, Italia Tata Communications A tempo pienoAbout the CompanyTata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisioning a New World of Communications.Position OverviewWe are currently looking for...
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Manager - Customer Interaction Suite
4 giorni fa
Via Milano, Italia Tata Communications A tempo pienoAbout the Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisioning a New World of Communications. Position Overview We are currently looking...
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Stage - Customer & Prospect Interaction
1 settimana fa
Milano, Italia Sky A tempo pienoLa figura sarà inserita all'interno del team di Customer & Prospect Interaction e supporterà il team nella definizione, costruzione e manutenzione dei journey di contatto commerciale multicanale per i clienti della customer base e per i prospect, individuando i segmenti target cui indirizzare le iniziative commerciali definite dal business. In...
