Customer Success Manager
6 giorni fa
30.000,00USD/yr - 50.000,00USD/annoCustomer Success Manager – EMEAAbout FirstIgnite: FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market.Role OverviewWe’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. In this position you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions. We would prefer someone who speaks Italian.ResponsibilitiesLead onboarding for new university clients and ensure a smooth handoff from salesDeliver training, platform walkthroughs, and ongoing support tailored to client needsServe as the primary point of contact for your portfolio, driving engagement and satisfactionIdentify and support renewal and upsell opportunities in partnership with our sales teamCreate documentation and playbooks to improve client experience in EMEACollect and share product feedback from users to inform roadmap decisionsAttend occasional on-site meetings or conferences (as needed)QualificationsBased in Europe with fluency in English and Italian with additional languages preferred2–5 years of experience in customer success, account management, or client-facing support (preferably SaaS)Comfortable working remotely in a fast-paced, startup environmentStrong communication, relationship-building, and problem-solving skillsExperience working with or selling into universities is a plusCompensation & BenefitsCompetitive salary aligned with local market expectationsEquity options in a high-growth, mission-driven companyRemote-first culture with flexible hoursOpportunity to help shape FirstIgnite’s customer success strategy in the region#J-18808-Ljbffr
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Customer Success Manager
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Customer Success Manager
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Roma, Italia TIBCO A tempo pieno**Customer Success Manager**: - Rome, Italy** **Position Overview** TIBCO recognizes that our ongoing success and growth are directly associated with our ability to maintain consistently high levels of customer satisfaction, which in turn will translate into customer retention. We’re committed to reaching beyond the boundaries of traditional support by...
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Customer Success Manager
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Customer Success Manager Italy
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Roma, Italia Trellix A tempo pieno**About Trellix**: **_Role Overview:_** - Ensuring the Renewals in the RAM role **Customer Success Manager (RAM)** for customers in Italy** **The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with customer across the spectrum of system...
