Guest Relations Manager
1 giorno fa
OverviewReady to elevate guest experiences and represent the highest standards of luxury hospitality?As we prepare for our imminent reopening, we are seeking a Guest Relations Manager to join our Front Office Team.Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.Serenity permeates the hotel’s exclusive environment, enhanced by the hotel's heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids\' club – ensuring an unforgettable stay.The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.Role DescriptionAs Guest Relations Manager, you will be the ambassador of the resort’s luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays.What We’re Looking ForPrevious experience as Guest Relations Manager, Front Office leader, or luxury guest experience roleExceptional communication, emotional intelligence, and interpersonal skillsStrong leadership abilities and a passion for personalized serviceHigh level of professionalism, discretion, and elegance in guest interactionAbility to manage pressure, resolve issues, and think creativelyStrong organizational skills and attention to detailProficiency with PMS and guest experience platformsFluent in English and Italian (additional languages are a strong advantage)A warm, engaging, and service-driven personality aligned with luxury hospitality standardsAdditional InformationLocation : Venice, Italy –Based on San Clemente Island, Venice (daily boat transfers required)Type of work : Full timeFlexible schedule including weekends, holidays, and peak periodsYou must possess the legal right to work in ItalyWhat We OfferA key role in shaping guest experiences within one of Europe’s most prestigious luxury resortsOpportunity to work in a stunning historical property immersed in art, culture, and heritageCompetitive compensation and benefits packageProfessional development and training opportunitiesAccommodation, meals, uniform, and other on-property benefitsA dynamic, supportive, and international team environmentApply NowSend your CV and cover letter to : and quote the reference LT – Guest Relations Manager in the subject line.J-18808-Ljbffr#J-18808-Ljbffr
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roma, Italia Hotel Domani A tempo pienoA prestigious luxury resort in Venice is seeking a Guest Relations Manager to lead the guest relations team and enhance guest experiences. The ideal candidate will have previous experience in luxury hospitality, exceptional communication skills, and a passion for personalized service. Offering competitive compensation, professional development, and a...
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Guest Relations Agent
6 giorni fa
Roma (RM), Italia Hosco.com A tempo pienoGUEST RELATIONS AGENT Main Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the...
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Guest Relations Agent
1 giorno fa
Roma, ITALY - CENTRAL Rocco Forte Hotels A tempo pienoGUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the...
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Guest Relations Agent
1 ora fa
Roma, ITALY - CENTRAL Rocco Forte Hotels A tempo pienoGUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the...
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Guest Relations Manager
1 settimana fa
Roma, Italia NH ITALIA SPA A tempo pienoMinor Hotels Europe & Americas ricerca un/a Guest Relations Manager da inserire all’interno del Team dell’NH Collection Fori Imperiali. **GUEST RELATIONS MANAGER - NH COLLECTION FORI IMPERIALI**: Riportando al Direttore e rappresentando l’Hotel e il Management, la risorsa dovrà occuparsi di: Garantire la piena soddisfazione e il benessere degli ospiti...
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Guest Relations Specialist
2 giorni fa
roma, Italia Lindbergh Hotels A tempo pienoOverviewLindbergh Hotels is a distinguished group of luxury hotels and resorts located in Italy, specifically in the regions of Marche, Sicily, Umbria, and Emilia Romagna. Founded by Nardo Filippetti, the group embodies values of elegance, Italian character, and personalized service. Each hotel is designed to offer a unique experience, blending local...
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Guest Relations Agent
3 giorni fa
Roma, Lazio, Italia Amba Roma S.r.l. A tempo pienoFor our International Luxury Hotel Brand located in the heart of Rome, we are looking for a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. In this role, you need to be an excellent communicator who can stay positive when facing difficult situations. Your main aim will be to deliver memorable guest...
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Luxury Front Desk
2 giorni fa
roma, Italia Palazzo Trezza A tempo pienoOverviewUn hotel di lusso a Verona cerca un Front Desk & Guest Relations Manager per gestire l'esperienza ospite sin dal primo contatto. La figura ideale ha forte sensibilità relazionale, esperienza in contesti di alto livello e capacità di ascolto.Responsibilitiesgestire l'esperienza ospite sin dal primo contatto.Qualificationsforte sensibilità...
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Guest Relations Agent
3 giorni fa
Roma, Italia LDC Hotels A tempo pienoIl gruppo **LDC Hotels Italy** vanta una magnifica collezione di hotel di lusso, relais, ristoranti e location per eventi, dislocati tra Taiwan e l’Italia.LDC è l’acronimo di “Luxury, Dreams and Culture”: tre valori fondamentali che ispirano profondamente il nostro concetto di ospitalità. A pochi minuti dalla Città del Vaticano, immerso nella...
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Guest Relations Senior
3 giorni fa
Roma, Lazio, Italia Gruppo Fresia A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinatoPalazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L' hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
