Customer Service Assistant

4 giorni fa

milano, Italia Altro A tempo pieno

Join to apply for the Customer Service Assistant role at Lotus BakeriesAre you looking for an exciting job in Customer Service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant , reporting to the Planning & Logistics Manager.ResponsibilitiesAct as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issuesBook and process incoming orders & order confirmations; monitor and update customers regarding order statusBe the SPOC for 3PL logistic partnersMaintain contact with the warehouses to prevent and solve any possible shipment issueCo-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishmentManage customer complaints and billing issues and assist in credit control & finance administrationManage the Lotus Italy consumer careline & mailManage ad hoc administration duties for the Italian teamQualificationsFluency in Italian and EnglishMin 2 years of experience in a customer service/ logistics roleSolid knowledge of logistics processesExperience on EDI implementation project would be a plusExperience in an FMCG company is strongly recommendedSolid knowledge of SAP for order-to-cash processes (supporting customer operations)Good organization & coordination skills, friendly and open personalityPunctuality, attention to detail, and affinity with numbersStrong pro-active and customer-centric mindsetProficiency in Microsoft OfficePassion for our brandOfferGrasp the opportunity to join an ambitious and driven team with a mix of talents Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every daySeniority levelEntry levelEmployment typeFull-timeJob functionAdministrative, Customer Service, and Supply ChainIndustriesFood and Beverage Manufacturing#J-18808-Ljbffr

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