After Sales Account Manager
1 giorno fa
Would you like to be the next Fresh Thinker? Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an After Sales Account Manager for the Center of Italy. Key Responsibilities Manage the relationships with the customers, dealing for contracts and managing main claims Monitor the Customer Satisfaction in order to propose the actions aimed to increase it Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them Monitor specific SLA as required by the customers Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department Implement the strategy defined by Country After Sales Account Manager Ensure the achievement of the budget in term of revenues and profitability Ensure the improvement of credit management, in collaboration with Credit Collection Department Requirements Professional experience in the role or similar of at least 4 years Management experience: preferably in multinational context, with similar dimensions, managing similar activities Languages: English and second Language Highest Education Level: Engineering Degree The role may be performed from any location within the Center of Italy (Regions: Lazio, Umbria, Molise, Abruzzo, South of Tuscany and South of Marche). Why work for Epta We believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. Great blend of new technologies and a modern workplace culture. Training opportunities through our Learning Management System (LMS) Catalogues. Opportunity for remote work whenever possible, with necessary technical equipment. Flexible working hours. Volunteering activities to give back more than we receive. Our story We at the Epta Group are a dynamic and growing international company, delivering cutting‑edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organisations—all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from planning the store layout to after‑sales support. With over 8,000 employees, Epta fosters an environment of continuous development. Guided by our values, we are committed to professional excellence, sustainability and innovation in every aspect of our work. We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status or social origin. At Epta, your unique perspective is what keeps us innovative and cool. Learn More About How We Work HERE. #J-18808-Ljbffr
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