Guest Relations Agent

3 giorni fa

latina, Italia Hosco.com A tempo pieno

GUEST RELATIONS AGENT Main Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards;• Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to make sure our Guests are satisfied; • Responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay;• Ensure daily presence in the outlets, to ensure guest satisfaction & feedback on stay;• Assistance to Front Office for Check-in procedures when required;• Maintain the Guest database for future bookings, considering the preferences and updates guest profiles accordingly;• Assist (together with the Guest Relations Manager) travel agents in the absence of the Sales Team representative;• Ensure consistent communication between department managers, following up on guest requests and complaints;• Promote the hotel outlets and activities. We offer:• Temporary contract (maternity cover) according to C.C.N.L. Settore Turismo.• Learning & development activities and career opportunities.• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".• Staff celebrations. Competencies required:• Collaboration: Be able and willing to work as a team within the department and with other departments. • Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. • Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. • Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements:• Professional experience, preferably at international level, in the same role;• Advanced level of English knowledge. A third language is preferred;• Knowledge of hotel management software (e.g. Opera);• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);• Strong passion for hospitality and attention to details. Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). by helplavoro.it

  • Guest Relations Agent Senior

    2 ore fa

    LATINA, Italia Fresia Re S.P.A. A tempo pieno

    Palazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...

  • Guest Relations Agent Senior

    2 ore fa

    LATINA, Italia Fresia Re S.P.A. A tempo pieno

    Palazzo Talìa,è alla ricerca di uno/aGuest Relations AgentSeniormotivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìaè il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel cuore...

  • Guest Experience Agent

    4 ore fa

    Latina, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...

  • Guest Experience Agent

    11 ore fa

    LATINA, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italys most...

  • Guest Experience Agent

    3 ore fa

    Latina, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...

  • Servicing Agent

    4 ore fa

    Latina, Italia Hyatt Regency Rome Central A tempo pieno

    We are looking for a motivated Guest Experience Agent to join our pre-opening team. The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues. Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services. Organizing and controlling bell boys’ duties,...

  • Loyalty Agent

    4 ore fa

    Latina, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pieno

    Booking Agent The Pantheon Iconic Rome Hotel, Autograph Collection Roma The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! The Reservation Agent will be tasked with the following duties, responsibilities, and assignments: Reservation operations during your assigned shift to a consistently...

  • Guest Experience Manager

    4 ore fa

    LATINA, Italia Marina Di Venezia Camping Village A tempo pieno

    Il Guest Experience Manager è il principale punto di contatto con gli ospiti, dal primo incontro fino alla partenza.Con uno sguardo attento, un ascolto autentico e una presenza costante tra le persone, interpreta e trasmette lo stile di Marina di Venezia con empatia, professionalità e spirito internazionale, trasformando ogni interazione in un'esperienza...

  • Booking Agent

    4 ore fa

    Latina, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pieno

    Booking Agent The Pantheon Iconic Rome Hotel, Autograph Collection Roma The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! The Reservation Agent will be tasked with the following duties, responsibilities, and assignments: Reservation operations during your assigned shift to a consistently...

  • Front Office Agent

    4 ore fa

    Latina, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic Rome Hotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team. You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality. Main...