Guest Experience Agent
10 ore fa
We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italys most dazzling leisure rooftop experiences.The hotel is also featuring a SPA, 5 food & beverages outlets and more than **** sqm events venues.Key responsibilities:Handle all Guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Staying one step ahead of our Guests needs to anticipate requests and offer tailored recommendationsBeing our Guests trusted contactBe knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services.Resolving guest issues and using their feedback to improve guest satisfactionEnsuring every guest enjoys discretion, ethical behaviour, privacy and confidentialityOrganizing and controlling bell boys duties, including guests arrival and departure, luggage delivery to the guestrooms and storage.Skills and requirements:Preferred working experience with similar roles in lifestyles hotels.Good understanding of hotel operations, front desk, guest relations and concierge proceduresBachelors degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years experience as Concierge/Guest Service agentExcellent communication, problem-solving, and decision-making skills.Fluent in English and Italian; additional languages are a plus.Familiarity with Opera Cloud is highly desirable.Flexibility to work weekends, and public holidays.What we offerA stimulating and collaborative work environment in a 5 star hotel.Opportunities for professional growth and development.Competitive salary package.Room discounts available worldwide within the Hyatt portfolio.Join our pre-opening team to build strong memories togetherWere committed to fostering an inclusive workplace that values diversity and equal opportunity.We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientationPlease submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree ******** and the GDPR (EU) ********
-
Guest Experience Agent
3 ore fa
Latina, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...
-
Guest Experience Agent
2 ore fa
Latina, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...
-
Guest Relations Agent
3 giorni fa
latina, Italia Hosco.com A tempo pienoGUEST RELATIONS AGENT Main Purpose:The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager. Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the...
-
LATINA, Italia Employerland A tempo pienoA luxury hotel in Cortina d'Ampezzo is seeking Front Office Agents.The ideal candidates will manage guest check-in/check-out and inquiries while providing exceptional service in a professional appearance.A degree in Hospitality Management and 1–2 years experience in luxury hospitality are required.Fluency in Italian and English is essential.Candidates...
-
Latina, Italia Employerland A tempo pienoA luxury hotel in Cortina d'Ampezzo is seeking Front Office Agents. The ideal candidates will manage guest check-in/check-out and inquiries while providing exceptional service in a professional appearance. A degree in Hospitality Management and 1–2 years experience in luxury hospitality are required. Fluency in Italian and English is essential. Candidates...
-
Premium Front Office Agent — Guest Experience Lead
31 minuti fa
Latina, Italia Employerland A tempo pienoA luxury hotel in Cortina d'Ampezzo is seeking Front Office Agents. The ideal candidates will manage guest check-in/check-out and inquiries while providing exceptional service in a professional appearance. A degree in Hospitality Management and 1–2 years experience in luxury hospitality are required. Fluency in Italian and English is essential. Candidates...
-
Servicing Agent
3 ore fa
Latina, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues. Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services. Organizing and controlling bell boys’ duties,...
-
Guest Experience Manager
3 ore fa
LATINA, Italia Marina Di Venezia Camping Village A tempo pienoIl Guest Experience Manager è il principale punto di contatto con gli ospiti, dal primo incontro fino alla partenza.Con uno sguardo attento, un ascolto autentico e una presenza costante tra le persone, interpreta e trasmette lo stile di Marina di Venezia con empatia, professionalità e spirito internazionale, trasformando ogni interazione in un'esperienza...
-
Guest Relations Agent Senior
2 ore fa
LATINA, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
-
Loyalty Agent
3 ore fa
Latina, Italia The Pantheon Iconic Rome Hotel, Autograph Collection A tempo pienoBooking Agent The Pantheon Iconic Rome Hotel, Autograph Collection Roma The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! The Reservation Agent will be tasked with the following duties, responsibilities, and assignments: Reservation operations during your assigned shift to a consistently...
