Front Desk Agent

3 settimane fa

Milan, Italia GALDUS A tempo pieno
Glamore Group is looking for talented Front Desk Agents for The Plein Hotel, a Five-Star Luxury Hotel opening in Summer 2024 in the centre of Milan.

About The Plein Hotel

Inspired by German fashion designer, Philipp Plein, this boutique hotel, member of Small Luxury Hotels of the World, is cut from a different cloth. Here, everything is your call, with a ‘your hotel, your rules’ mantra. With destination dining, a curated selection of bars and nightclub hosting must-attend parties and pop-up events, it’s a place to see and be seen.

GeneralThe ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. She/he has developed at least 3 years of experience as Front Office Agent in Five-Star Luxury Hotels.

- Very good command of English and Italian (spoken and written)- General knowledge of hotel departments- Excellent guest service skills- Knowledge of computer programs utilized in property management- Knowledge of Opera Cloud PMS will be considered a plus- Able to work a flexible schedule, including weekends and holidays- Must be able to stand for an eight-hour shift

Job Specific

- Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests- Obtain necessary credit and payment information from guests- Provide check cashing and foreign currency conversion for hotel guests- Coordinate with other hotel departments to satisfy guest requests- Provide detailed information about hotel facilities and operating hours- Sell rooms in accordance with Front Desk sales strategies- Receive and transmit guest messages- Perform check-out and cash handling activities- Maintains clean and excellent condition of Front Desk area- Maintains proper stock of all supplies in Front Office- Executes emergency procedures in accordance with hotel standards- Notifies appropriate individuals and departments of any problems or unusual matters of significance- Attends all appropriate hotel meetings and training sessions- Is polite, friendly, and helpful to guest, employees and management- Promotes and applies teamwork skills at all times- Complies with all hotel standards, policies, and rules- Complies with Small Luxury Hotels of the World standards, policies, and rules- Complies with safety regulations and procedures- Remains current on hotel information and changes

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