Head of Digital and Inside Sales

Hello We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. About the Position Teya Italy is looking for an experienced leader to build and scale our Inside Sales and Digital Sales function. The Manager Inside Sales & Digital will be responsible for driving predictable revenue through high-velocity acquisition, conversion, and expansion in the SMB market segment. This role demands someone who combines strategy thinking, operational rigor with hands‑on leadership – someone who can design the machine and run it, managing both the Inside Sales team and digital sales initiatives through the online Teya Store. Key Responsibilities Strategy & Leadership Be a key member of the leadership team in Italy, working cross-functionally to optimize an integrated go-to-market approach Define and own the Inside Sales (outbound sales) and digital channels strategy, aligned with overall company growth objectives Build and lead a high-performing team of Inside Sales. Establish a culture of accountability, performance, and continuous improvement Coordinate the integration between traditional and digital sales channels to maximize efficiency Develop and execute a comprehensive digital transformation roadmap for sales and marketing operations Revenue Generation & Digital Sales Deliver consistent growth against quarterly and annual sales targets across all channels Drive pipeline creation from inbound/outbound motions, partnerships, and campaigns – in partnership with Marketing Optimize conversion across the entire funnel – lead to opportunity, opportunity to close, and post‑sale expansion Develop and implement specific strategies for the Teya Store and other digital channels, including e-commerce optimization Design and execute digital sales strategies that leverage automation, personalization, and data analytics Analyze and optimize conversion rates of digital channels to maximize ROI and customer lifetime value Implement A/B testing frameworks to continuously improve digital sales performance Performance Marketing & Digital Strategy Lead performance marketing initiatives across paid search, paid social, display advertising, and other digital channels Develop and manage digital marketing budgets, ensuring optimal allocation across channels based on performance metrics Implement and optimize marketing automation workflows to nurture leads and drive conversions Create and execute SEO/SEM strategies to increase organic and paid traffic to digital properties Leverage data analytics and attribution modeling to understand customer journeys and optimize touchpoints Collaborate with Marketing to develop compelling digital content strategies that drive engagement and conversions Implement retargeting and remarketing campaigns to maximize conversion rates Stay current with digital marketing trends, tools, and best practices in the fintech and SMB sectors Team Development Recruit, onboard, and develop top talent at all levels of the Inside Sales team Coach, and set clear goals and incentives for high performance Create career paths to grow and retain talent Implement continuous training programs to keep the team updated on products, sales techniques, and market trends Ideal Profile 6+ years of B2B sales experience, with at least 3+ years leading Inside Sales organizations, contact centers Strong digital marketing experience, with proven digital go to market strategies Strong grasp of modern sales tools and CRM (e.g., HubSpot, Twilio, dialers, etc.) Experience with e-commerce platforms and digital sales strategies Demonstrated success building and scaling teams in a high-growth technology/fintech environment Data-driven operator with a track record of delivering predictable revenue at scale Excellent communicator and motivator – able to set direction and inspire execution Fluency in Italian and English Knowledge of the Italian SMB market and its specific needs Availability to travel within Italy Ability to work in a multinational and multicultural environment Knowledge of the fintech or financial services sector is an advantage The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team; Health Insurance; 25 days of Annual leave (+ Bank holidays); Frequent team events & activities in the office and outside; Office snacks every day; Friendly, comfortable and informal office environment. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us. #J-18808-Ljbffr