Customer Success Manager

1 settimana fa


Milano, Lombardia, Italia Wyser S.r.l. A Socio Unico A tempo pieno

Per importante startup sul mondo Educational e Formazione, stiamo cercando 1 Customer Success Manager.

La/Il Customer Success Manager entrerà a far parte del Team Customer facendo parte di un contesto dove l'innovazione tecnologica e la piattaforma che propongono devono essere accompagnati da un eccellente servizio clienti.

Si sta ampliando il team per poter offrire maggiormente un supporto di alto livello e nello specifico la risorsa dovrà occuparsi di:

  1. Creazione, pianificazione ed implementazione delle attività di Customer Success, incluse attività di retention
  2. Training costante dei membri del team
  3. Analisi dati dell'esperienza degli studenti

REQUISITI

  1. Passione e dedizione alla piena soddisfazione dei clienti
  2. >2 anni di esperienza come Manager
  3. Ottime capacità di comunicazione
  4. Creatività ed intelligenza emotiva
  5. Precisione e attenzione ai dettagli, capacità organizzativa e di gestione del tempo

NICE TO HAVE

  1. Conoscenza di tecniche di marketing e vendita
  2. Capacità di utilizzo di Excel
  3. Conoscenza di Hubspot
  4. Buona conoscenza della lingua inglese per interagire con i membri internazionali del team

L'OFFERTA

  1. Sede di Milano
  2. Lavoro in ufficio con la possibilità di smart working
  3. Vari perks (budget per corsi di upskill, piano di supporto medico, etc.)
  4. Startup ad alto ritmo di crescita, composto da overachievers con l'obiettivo di impattare il nostro settore di riferimento per rendere l'education di alta qualità democratica per tutti

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