Global Head of Retail Excellence

3 settimane fa


Milan, Italia Talented International A tempo pieno
The Head of Retail Excellence will have the responsibility to develop the whole costumer experience in store, leveraging on several tools like the retail excellence model, services and and enriched customer journey. In particular you will: Define the Global Retail Excellence Strategy Lead the development of the retail excellence model, adapting it to business goals and brand strategy, addressing all the untapped areas (operational level, experiential store level, unified commerce perspective) Draw the customer journey and the resulting selling ceremony Lead the development of the strategy on the make up service, creating a richer proposal for the customer and bringing outstanding engaging approach for the customer Innovate and bring new ideas to enrich the in-store experience, also spreading the company and a good knowledge of the activities and best practices from competition / other industries What you will need to succeed: Between 5-10 years of experience in a similar role for a multinational company with a previous strong experience in either retail, marketing or training Strong leadership and work team oriented Strong analytical skills Good knowledge of Microsoft Excel and PowerPoint Good knowledge of Retail dynamics and KPI understanding Fluency in Italian & English both written and spoken

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