Lavori attuali relativi a Head of Customer Service - Milan - AUTO1 Global Services SE & Co. KG

  • Head of Physics

    4 mesi fa

    Milan, Italia The British School of Milan A tempo pieno

    Job SummaryWe seek a well-qualified and inspiring Head of Physics to join a thriving Science Faculty.Rent-free accommodation is available for the first three months. The salary is competitive and tax-free for the first year if coming from the UK or Ireland.Experience of the IB curriculum, and certainly of Sixth Form teaching, would be an advantage.

  • Head of History

    4 mesi fa

    Milan, Italia The British School of Milan A tempo pieno

    Job SummaryWe seek a well-qualified and inspiring Head of History to join a thriving Humanities Faculty.Rent-free accommodation is available for the first three months. The salary is competitive, and tax-free for the first year if coming from the UK or Ireland.Experience of the IB curriculum, and certainly of Sixth Form teaching, would be an advantage.We...

  • Customer Service Manager

    4 mesi fa

    Milan, Italia Werfen A tempo pieno

    Overview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...

  • Customer Service Consultant

    3 settimane fa

    Milan, Italia Burberry Limited A tempo pieno

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide...

  • Head of Finance

    3 mesi fa

    Milan, Italia Michael Page A tempo pieno

    The client, a company located in Milan and operating in the cosmetic sector, is looking for a Head of Finance with consolidated experience in the role.

  • Customer Service Representative

    4 mesi fa

    Milan, Italia Abbott A tempo pieno

    Within our Cardiac Rhythm Management division, we are recruiting a Customer Service Representative. In this position, you will: Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints Compliant with internal processes and procedures (e.g....

  • Head of Engineering

    4 mesi fa

    Milan, Italia MotorK A tempo pieno

    Head of Engineering - Milan - Motork MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and...

  • Non-Financial Disclosures – Head of Delivery

    4 giorni fa

    Milan, Italia SGS A tempo pieno

    Job Description Non-Financial Disclosures, Head of Delivery will be driving business growth and expanding services related to Corporate Sustainability Reporting Directive (CSRD) assurance and sustainability reporting services. The responsibility This role involves identifying new business opportunities, building relationships with potential clients, and...

  • Customer Service Representative

    4 mesi fa

    Milan, Italia CAE A tempo pieno

    Description Join our team in Milano where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks. In this varied role you’ll help prepare training documentation, manage trainee files and data,...

  • Customer Service Team Lead

    4 mesi fa

    Milan, Italia Abbott A tempo pieno

    Within Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better evidence, and...

  • Head of Science

    6 mesi fa

    Milan, Italia St Louis School – Caviglia A tempo pieno

    Job SummaryWe are at the stage of our development where we need an experienced Head of Science, or ambitious and outstanding Science teacher to plan the growth of Science for the school providing individualised and outstanding quality teaching and learning in this key department, to ensure a continuation of academic excellence, within a holistic, caring and...

  • Product owner

    2 mesi fa

    Milan, Italia DNV A tempo pieno

    Purpose : To ensure the successful implementation and maintenance of the ServiceNow product to meet DNV BUSINESS ASSURANCE's needs by collaborating with relevant stakeholders and achieving the objectives of the work pack. Responsibilities : Project Delivery Ownership: Lead the delivery of ServiceNow projects, ensuring alignment with concurrent...

  • Customer Service Team Lead

    3 mesi fa

    Milan, Italia Abbott Laboratories A tempo pieno

    Within Abbott's Structural Heart division, we are recruiting a Team Lead for the Customer service department. Within Structural Heart, we partner with some of the world's best specialists and care teams that we know, to repair the damage caused by structural heart diseases and help rebuild healthier hearts—through better therapies, better...

  • Non-Financial Disclosures – Head of Delivery

    4 giorni fa

    Milan, Italia SGS A tempo pieno

    Job DescriptionNon-Financial Disclosures, Head of Delivery will be driving business growth and expanding services related to Corporate Sustainability Reporting Directive (CSRD) assurance and sustainability reporting services. The responsibility This role involves identifying new business opportunities, building relationships with potential clients, and...

  • Customer Service

    3 mesi fa

    Milan, Italia ECCO A tempo pieno

    To strengthen our Team for our Southern European Sales Region, we are looking for an eager and enthusiastic Customer Service Representative based in Milan, Italy. Our Southern European sales region consist of the countries Italy, Portugal, Spain, France, Belgium and Malta, with its HQ in Milan. General Responsibilities The key objectives of...

  • Customer Service Agent

    4 mesi fa

    Milan, Italia Thermal Dynamics Europe Srl A tempo pieno

    Description : Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges....

  • Customer Service Officer

    4 mesi fa

    Milan, Italia thyssenkrupp nucera Italy S.r.l. A tempo pieno

    Your responsibilitiesThe 'mission' of the Customer Service office is to support the customer in plant operational problems, which may arise after the end of the supply guarantees, and to report within the company the feedback of the customers, with the ultimate aim of improving products and services. The main objective of the Customer Service Officer is to...

  • Customer Service Associate

    3 mesi fa

    Milan, Italia TE Connectivity A tempo pieno

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview An opportunity has arisen for a permanent ‘Customer Service Associate’ within the AD&M team based in Italy. The purpose of this role is to interact with customers, company...

  • Customer Service Team Lead

    3 mesi fa

    Milan, Italia Brown-Forman A tempo pieno

    Meaningful Work From Day One This position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance. Standard Order Administration as well Exception Management such as e.g. customer complaints and product...

  • Head of Sales

    3 settimane fa

    Milan, Italia Michael Page A tempo pieno

    Per Agenzia Creativa indipendente di Milano, specializzata in progetti di branding, content creation e digital design per importanti brand (focus settore moda), siamo alla ricerca di un Head of Sales

Head of Customer Service

4 mesi fa

Milan, Italia AUTO1 Global Services SE & Co. KG A tempo pieno
Head of Customer ServiceDescrizione dell'azienda

AutoHero, l'innovativa concessionaria di auto usate online, offre vetture di alta qualità che i clienti possono acquistare con un semplice click. Offriamo solo vetture testate, con storico manutenzione e tagliandi, vendute con garanzia e diritto di recesso, in totale sicurezza. AutoHero è parte di AUTO1 Group, la principale piattaforma di trading automobilistico, leader in Europa.

Descrizione del lavoro

L'Head of Customer Service sarà a capo dell'intero dipartimento dedicato alla gestione del post vendita di Autohero; Dovrà garantire obiettivi di massima soddisfazione e puntualità verso i clienti che necessitano di supporto una volta acquistata la vettura, nelle varie fasi (Consegna, passaggio di proprietà, finanziamento e garanzia). Dovrà inoltre implementare, creare e analizzare sistemi di reportistica in ottica di controllo e sviluppo strategico e, con il supporto dei Team Leader, monitorare le performance degli operatori.

Qualifiche

Cosa Farai:

  • Gestire, formare e sviluppare un team di Customer Service Agents per garantire che gli obiettivi di qualità e produttività siano soddisfatti;
  • Sviluppare nuovi processi per aumentare la customer satisfaction, riducendo il numero di recall;
  • Condurre riunioni periodiche con il e i Team Leader, per mantenere l'attenzione e la motivazione sugli standard e gli obiettivi del Servizio Clienti;
  • Elaborare, implementare e analizzare la reportistica giornaliera;
  • Collaborare con altri dipartimenti e uffici per risolvere i problemi quando necessario.

Cosa richiediamo:

  • Esperienza significativa (almeno 5 anni) nella gestione e sviluppo di team in ambito Booking, Customer Service, in realtà multinazionali o ambito automotive;
  • Comprovate capacità di gestione delle persone, inclusa esperienza nella gestione di grandi gruppi, con ottima capacità di lettura dati inerenti le performance;
  • Stile di leadership ben definito, con comprovata abilità nel coordinare livelli intermedi come i Team Leader, motivare gli agenti, e superare le aspettative del gruppo;
  • Atteggiamento professionale, proattivo e positivo, con ottime doti relazionali (di ascolto), organizzative e di problem solving;
  • Ottima conoscenza della lingua inglese (requisito fondamentale);
  • Ottima conoscenza di Excel.

Cosa offriamo:

  • Contratto a tempo indeterminato CCNL Terziario - Commercio;
  • L’inquadramento e la RAL saranno commisurati alla reale esperienza maturata nel ruolo;
  • Forme di previdenza sanitaria e contributiva supplementari (Fondo Est, FonTe);
  • Ambiente energico e in forte espansione, giovane e informale, in zona Viale Certosa;
  • Concrete opportunità di crescita professionale in contesto altamente meritocratico e di respiro internazionale.
Informazioni aggiuntive

Il luogo di lavoro sarà presso la sede centrale di Milano - Via Perin del Vaga 2 20156 Milano

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.