Customer Service Officer
6 mesi fa
Your responsibilities
The 'mission' of the Customer Service office is to support the customer in plant operational problems, which may arise after the end of the supply guarantees, and to report within the company the feedback of the customers, with the ultimate aim of improving products and services.
The main objective of the Customer Service Officer is to manage the interaction with the Customer and with the internal departments (mainly Technical and Operations offices) to meet the customer's requests and establish a relationship of trust with them, supporting the Spare Parts and Plant sales business.
The role requires in-depth knowledge of technology and plant engineering. Good communication and interaction skills at various levels (internal/external) are required.
The office activity alternates with on-field (trips to customer plants) on a periodic basis and/or according with specific needs.
It is expected that the training will take approximately 1-2 years, which may vary depending on commitment, skills and initiative involved, as well as previous experience.
The career path for the resource will be indicatively articulated as follows:
The first few months, starting from general knowledge of plant engineering and after-sales service, the person will start seeing ordinary office activities, alongside colleagues of the department; Next, skills/knowledge will reach a level that will allow the person to take care of problems with a certain degree of autonomy At the end of the training period, the resource will achieve full autonomy in the role.Main tasks:
Analysis of customer requests and feedback; Analysis of project and plant documentation; Collection and processing of operational data relating to the units/plants in operation; Preparation of reports/presentations and technical/operational notes for the Client and for internal use, including follow-up.Your profile
Skills, qualifications and abilities
The ideal candidate should meet the following requirements:
Three-year degree in engineering or more (chemical or mechanical); At least 3 years of work experience, in engineering or industrial plant engineering companies, possibly in the Service/after sales field; availability to travel abroad (generally outside the EU) of variable duration (approximately 6-8 weeks/year); fluent knowledge of the English language; relational skills and competencies in the management of interpersonal relationships; goal-driven mentality excellent analysis, synthesis and problem solving skills; proficiency in computer systems: MS Office package.Your benefits with us
At thyssenkrupp nucera Italy we offer:
Participation in the growing market of sustainable green hydrogen, using renewable energy for electrochemical processes Flat hierarchies and short decision-making routes International work environment in interdisciplinary and multinational teams Good development opportunities either in a specialist or in a management function Flexible working time (flexible working hours at office and smartworking) and welfare plan Agreements with special rates for local transportation means and fitness studio membership Availability of canteen inside the company and free parking spaces for employees Availability of public transportation infrastructure: Metrò green line M2, stop Lambrate, train Trenord, as well as speedway tangenziale est, exit Rubattino-
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