Retail Operations Manager

3 settimane fa


Milan, Italia Richemont A tempo pieno
Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times. The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition. Reporting to the Commercial Director, as the

Retail Operations Manager

you will play a pivotal role in overseeing the operations and procedures of our boutiques at HQ level, with direct responsibility for European Region and functionally coordinating the main Markets. You will ensure the highest standards of operational efficiency, customer service and brand representation for our Maison. Do you match this profile? Bachelor’s degree in business administration, Retail Management, or related field (preferred). Minimum of 5 years of experience in retail operations field, preferably in the luxury jewelry or fashion industry and thorough knowledge of practices and procedures related to retail operations management. Proficiency in Retail management software, such as Retail Pro, SAP, Salesforce. Strong organizational skills with a keen attention to details and the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills, with a customer-centric mindset and a passion for delivering exceptional service. Fluency in English & Italian is required. Any third language would be considered a plus. What do we expect from you? Set up a Central Repository of Brand policies deploying corporate guidelines and procedures to enhance efficiency and effectiveness of boutiques’ operations. Oversee and maintain existing policies and procedures (ex. Discounts, Consignment, Gifting, Deposit Management, etc.), ensuring compliance and proper implementation by boutiques’ staff. Supervise and coordinate IT procedures (ex. related to cash register, payment systems etc.) ensuring their proper functionality & maintenance and contribute to the selection and implementation of new software. Cross-functional coordination among Commercial team, IT, RFBO and Markets to

provide the highest standards of boutiques’ operational efficiency. Identify, share & implement best practices throughout the boutique network. Analyze the current flows and suggest improvements with a view to create a seamless client experience & minimize the salespeople administrative tasks. Implement ongoing training and development opportunities to enhance the boutiques’ operations knowledge of sales teams. Support in designing and implementing procedures and guidelines for the Selling Ceremony, ensuring superior customer experience, and maximizing sales effectiveness. Define and manage after-sales support procedures, ensuring high customer satisfaction and promptly addressing customer requests and needs. The recruitment process: If you are a dynamic person with a passion for luxury retail and a drive for excellence, we invite you to join our team. Please

submit your resume online , outlining your relevant experiences and why you are the ideal candidate for this role. If your profile matches our search, you will be contacted by our HR team for

a first exploratory interview . Otherwise, you will receive an e-mail to inform you that we will not proceed with your application. If the first

interview is successful, you will perform a

2nd interview

with the Senior HR Manager and the Commercial Director.

#J-18808-Ljbffr

  • Milan, Italia Buccellati A tempo pieno

    Reporting to the Commercial Director, as the Retail Operations Manager you will play a pivotal role in overseeing the operations and procedures of our boutiques at HQ level, with direct responsibility for European Region and functionally coordinating the main Markets. You will ensure the highest standards of operational efficiency, customer service and...


  • Milan, Italia Buccellati A tempo pieno

    Reporting to the Commercial Director, as the Retail Operations Manager you will play a pivotal role in overseeing the operations and procedures of our boutiques at HQ level, with direct responsibility for European Region and functionally coordinating the main Markets. You will ensure the highest standards of operational efficiency, customer service and...

  • Retail Operations Manager

    3 settimane fa


    Milan, Italia D1 MILANO A tempo pieno

    Email We are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. As we expand our presence in both retail and wholesale channels, we are seeking a passionate and experienced Retail Operations Manager to join our team in Milan. D1 Milano is an Italian Watch...


  • Milan, Italia Retail Search A tempo pieno

    ANNUNCIO N 2262TIPOLOGIA DI LAVORO   AZIENDA: Home & Design PUBBLICATO: 14/12/2023 CITTA': Milano PROVINCIA: Milano (MI) REGIONE: All A PARTIRE DA: 14/12/2023 TIPO DI CONTRATTO: Indeterminato POSIZIONE: RETAIL - Franchising...


  • Milan, Italia Retail Search A tempo pieno

    ANNUNCIO N 2262TIPOLOGIA DI LAVORO   AZIENDA: Home & Design PUBBLICATO: 14/12/2023 CITTA': Milano PROVINCIA: Milano (MI) REGIONE: All A PARTIRE DA: 14/12/2023 TIPO DI CONTRATTO: Indeterminato POSIZIONE: RETAIL - Franchising...


  • Milan, Italia Retail Search Srl A tempo pieno

    For Boutique, Outlet (DOS) the person will be responsible of ensuring Corporate guidelines, policies and procedures of Retail Operations are properly applied, including audit activities to manage compliance with regulatory requirement and Group compliance.PROFILO DEL CANDIDATO IDEALE Mission of the role: • Deploy Corporate guidelines, policies and...


  • Milan, Italia Diesel A tempo pieno

    Retail Operations Specialist Europe Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly...


  • Milan, Italia Diesel A tempo pieno

    Retail Operations Specialist Europe Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a...

  • Retail Manager

    1 settimana fa


    Milan, Italia SANTONI A tempo pieno

    Tradition and innovation declined according to the standards of quality and luxury, here is the vocation of Santoni to the continuous pursuit of excellence. Since 1975 we are Builders of beauty", with commitment and passion devoted daily to the realization of a project in which we have invested time and love the culture and the Italian manufacturing...

  • Operations Team Manager

    3 settimane fa


    Milan, Italia Gruppe Louis Vuitton A tempo pieno

    Take the next step in elevating your managerial career, by becoming a Team Manager for Operations in a Louis Vuitton Store inMilan ! For more than 150 years Louis Vuitton has shared the spirit of excellence and passion. Louis Vuitton is on a perpetual mission to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled...

  • Operations Team Manager

    2 settimane fa


    Milan, Italia Gruppe Louis Vuitton A tempo pieno

    Take the next step in elevating your managerial career, by becoming a Team Manager for Operations in a Louis Vuitton Store inMilan ! For more than 150 years Louis Vuitton has shared the spirit of excellence and passion. Louis Vuitton is on a perpetual mission to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled...


  • Milan, Italia Farfetch A tempo pieno

    Retail Operations Intern (curricular internship) The Retail Operations Intern will support all retail operations activities related to the WW Palm Angels stores, by ensuring that they run efficiently. Cooperates to design retail procedures as needed and support their implementation through a complete overview of store processes. It will be an unpaid...


  • Milan, Italia Farfetch A tempo pieno

    Retail Operations Intern (curricular internship) The Retail Operations Intern will support all retail operations activities related to the WW Palm Angels stores, by ensuring that they run efficiently. Cooperates to design retail procedures as needed and support their implementation through a complete overview of store processes. It will be an unpaid...

  • Retail Manager

    2 settimane fa


    Milan, Italia CONFIDENZIALE A tempo pieno

    Retail Manager Prestigiosa azienda abbigliamento lusso Pret a Porter ricerca Retail Manager. Si occuperà di gestire e sviluppare la rete monomarca esistente e si relazionerà con i mercati esteri ottimizzando e sviluppando la clientela. Si occuperà di tutta la reportistica, la messa a punto di modelli di gestione e la redditività sia in Italia che...

  • Operations Manager

    2 settimane fa


    Milan, Italia Euronet – EFT Segment A tempo pieno

    Euronet EFT Segment seeks to employ a high caliber Operations Manager whose primary focus will be to ensure industry leading uptime and further development of our independent ATM network across Italy, by maximizing and managing internal and external resources. KEY RESPONSIBILITIES Manage the company’s different service providers that are required to...

  • Operations Manager

    22 ore fa


    Milan, Italia Euronet – EFT Segment A tempo pieno

    Euronet EFT Segment seeks to employ a high caliber Operations Manager whose primary focus will be to ensure industry leading uptime and further development of our independent ATM network across Italy, by maximizing and managing internal and external resources. KEY RESPONSIBILITIES Manage the company’s different service providers that are required to...

  • Commercial Performance

    1 settimana fa


    Milan, Italia Richemont A tempo pieno

    Commercial Performance & Operations ManagerPermanent HOW WILL YOU MAKE AN IMPACT? Ensuring a constant and relevant monitoring of the commercial performance by designing, implementing, and levering the right tools & KPIs in close cooperation with boutiques, external commercial partners, commercial area managers and all departments within the...

  • Stock Operations Manager

    4 settimane fa


    Milan, Italia Hermès A tempo pieno

    GENERAL ROLE The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the other teams. He/She is responsible for all physical and the corporate software product flows and ensures that the...


  • Milan, Italia Hermès A tempo pieno

    GENERAL ROLE The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the other teams. He/She is responsible for all physical and the corporate software product flows and ensures that the...


  • Milan, Italia CHANEL A tempo pieno

    Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the...