Lavori attuali relativi a Sales services senior specialist - Milan - PUCCI

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    Greater Milan Metropolitan Area, Italia HWG Sababa A tempo pieno

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    7 giorni fa

    Greater Milan Metropolitan Area, Italia HWG Sababa A tempo pieno

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Sales services senior specialist

1 mese fa

Milan, Italia PUCCI A tempo pieno

About the Position:This position reports to Sales Services function and aims at giving B2 B customers the best experience@PUCCI, acting as first point of contact, advocating PUCCI Values and Image.About the Role:The Sales Services Senior Specialist takes care of questions and complaints, give information about products, manages orders and process returns.Responsibilities:Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2 B clients or the delivery agendaProvide information and other assistance to credit and accountant teams regarding customer’s credit or payment issuesManage the incoming communications from customersLiaise with the product and production department for any specific product request from customersIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by offering the most appropriate solutionManage any litigation that may occurManage and periodically update international price-list, in accordance to the exchange ratesConduct analysis and produce reports on the activityManage and review orders from the time of receipt to the time of shipmentManage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)Qualifications:At least 5 years of previous experience in similar position, possibly in the Fashion Industry and international markets; Excellent Knowledge of the main delivery processes, including in e-commerce; Customer centricity attitude; Analytical mindset with a very good attention to details; Interest for Digital.Required Skills:Excellent communication skillsTeam playerAble to work in a complex and fast changing organizationResult and problem solving orientedPreferred Skills:Languages: Italian + Excellent English knowledge. Use of Microsoft Office tools. Xls proficiency. AS 400 and Stealth 3000 desired.