Customer Experience Manager

4 settimane fa


Rome, Italia ProPosition Management Search A tempo pieno
Email Our client, leading consulting company, is currently looking for a: Customer Experience Manager Main Task/Activities: Mapping and redesigning the customer experience throughout the customer journey, with the aim of optimizing omni-channel engagement while also streamlining the enabling operating processes Developing customer listening and feedback system, correlating them with operating performance in order to identify customer-driven transformation initiatives Managing large-scale digital transformation projects helping companies to innovate their development processes for the launch of new products and services Developing analytical models, incorporating internal and external signals in order to maximize the use of data in designing the customer experience and/or developing new services Requirements: Degree in Management Engineering nice to have, or other like Business, Quantitative Marketing At least 6 years of experience in similar consulting services in the customer area Passion and a strong desire to transform and impact the customer experience Customer experience excellence Digital transformation and development of new digital relationship channels (apps, websites, social media, etc.) Customer value management/customer data and analytics Customer care optimization and CRM Development and digitalization of sales networks and store networks Leadership, flexibility, problem solving, team and client management English fluent, preferably with study and/or work experience abroad Location:

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