Customer Experience Specialist
1 settimana fa
About Us:
At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience Specialist to join our team and help us elevate the travel journey for our customers.
Position Overview:
As Customer Experience Specialist, you will be responsible for analysing and reporting every aspect of the customer journey – from booking to arrival – in order to design a seamless, enjoyable experience. You will work cross-functionally with various teams, including customer service, operations, marketing, and product, to identify opportunities to improve customer satisfaction and loyalty.
Key Responsibilities: Analyze customer feedback and data to identify trends and actionable insights for service improvement.Develop and implement processes to enhance customer satisfaction, loyalty, and retention.Collaborate with internal teams to design and execute customer-centric policies, processes, and procedures.Monitor and measure the success of customer experience initiatives and track KPIs (e.g., NPS, customer satisfaction scores, etc.).Cooperate with customer-facing teams to define a shared customer-centric approach in order to deliver exceptional service at every customer interaction.Study and propose customer experience initiatives, including booking, check-in, flight experience, and post-flight service.Work closely with marketing to develop and execute customer communication strategies that align with our brand values.Stay updated on industry trends and competitor strategies to ensure we remain a leader in customer experience.Requirements: Bachelor's degree in Business, Hospitality, Marketing, or a related field.Minimum of 3 years of experience in customer experience management, preferably in the airline or travel industry.Strong communication and interpersonal skills, with a customer-first mindset.Data-driven approach to decision-making, with experience using customer feedback tools.Strong problem-solving skills and the ability to think strategically while managing day-to-day operational issues.Passion for travel and a good knowledge of the airline industry and customer expectations.Fluent in English (German would be an advantage).
#J-18808-Ljbffr
-
Customer Experience Specialist
1 settimana fa
Verona, Italia AIR DOLOMITI S.p.A. A tempo pienoAbout Us: At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience Specialist to join our team and...
-
Customer Experience Specialist
2 settimane fa
Verona, Italia AIR DOLOMITI S.p.A. A tempo pienoAbout Us:At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience Specialist to join our team and help...
-
Customer Experience Specialist
4 settimane fa
Verona, Veneto, Italia Everli A tempo pienoAbout the RoleWe are seeking a highly skilled and motivated Customer Care Specialist to join our team in Verona. As a key member of our Support and Live Operations team, you will be responsible for providing exceptional customer service and support to our customers in the Italian market.Key ResponsibilitiesManage daily contacts with customers and shoppers,...
-
Digital Sales
7 giorni fa
Verona, Provincia di Verona, Italia ManpowerGroup A tempo pienoPer azienda leader globale nel settore chimico che si occupa di sviluppare soluzioni innovative per l’agricoltura digitale, siamo alla ricerca di un/a: Digital Sales &, Customer Experience Specialist da inserire nel nostro team commerciale. Principali Responsabilit Il/la candidato/a selezionato/a sar responsabile del raggiungimento degli obiettivi di...
-
Financial Services Representative
2 settimane fa
Verona, Veneto, Italia Park Bank A tempo pienoAt Park Bank, we are committed to fostering a culture of excellence and customer satisfaction. As a Financial Services Representative - Customer Experience Specialist, you will play a vital role in delivering exceptional service to our clients.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to build...
-
Customer Support Specialist
1 mese fa
Verona, Veneto, Italia Rdcom A tempo pienoCustomer Support SpecialistRdcom, a leading international player in business messaging solutions, is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service across all our products, working closely with our product teams to enhance their...
-
Manpower San Bonifacio Roma | Digital Sales
3 giorni fa
Verona, Italia Manpower San Bonifacio Roma A tempo pienoOffre prodotti e soluzioni per quasi tutti i settori industriali, con ricerca e innovazione per la tutela dell'ambiente e la sostenibilità.Per azienda leader globale nel settore chimico che si occupa di sviluppare soluzioni innovative per l agricoltura digitale, siamo alla ricerca di un/a: Digital Sales & Customer Experience Specialist da inserire nel...
-
Manpower SAN BONIFACIO Roma | Digital Sales
5 giorni fa
verona, Italia Manpower SAN BONIFACIO Roma A tempo pienoOffre prodotti e soluzioni per quasi tutti i settori industriali, con ricerca e innovazione per la tutela dell'ambiente e la sostenibilità.Per azienda leader globale nel settore chimico che si occupa di sviluppare soluzioni innovative per l agricoltura digitale, siamo alla ricerca di un/a: Digital Sales & Customer Experience Specialist da inserire nel...
-
Customer Support Specialist
4 settimane fa
Verona, Veneto, Italia Trueblue A tempo pienoJob Summary:We are seeking a skilled Customer Support Specialist to join our team at Trueblue. In this role, you will provide expert advice on the correct use and configuration of our applications, ensuring seamless customer experience.Key Responsibilities:Manage customer and company communication related to the Customer Support ServiceCheck and monitor...
-
Sea Logistics Customer Care Specialist
3 mesi fa
Verona, Italia Kuehne+Nagel A tempo pienoAre you a Sea Logistics Operational Care Specialist? Would you like to work for one of the most important Logistics Company in the world? ** Your Role**: Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities. ** Your Responsibilities**: - Handle customers request and...
-
Customer Support Specialist
1 settimana fa
Verona, Italia Rdcom A tempo pienoAre you looking to work in a challenging, multicultural environment where you can grow professionally and expand your knowledge?The staff of Rdcom, an international player in business messaging solutions, consists of experienced and enthusiastic people, committed to the continuous growth of the company through the development of new ideas and business...
-
Gestore della Customer Experience
4 settimane fa
Verona, Veneto, Italia Ricercamysrl A tempo pienoRicercamy.it sta cercando un professionista di eccellenza per ricoprire il ruolo di Gestore della Customer Experience.**Descrizione del ruolo**La società è impegnata nella fornitura di servizi di consulenza e formazione in ambito IT e digitalizzazione. L'obiettivo principale di questo ruolo è guidare il team nel supporto degli utenti con la massima...
-
Customer Support Specialist
5 mesi fa
Verona, Italia Rdcom A tempo pienoAre you looking to work in a challenging, multicultural environment where you can grow professionally and expand your knowledge?The staff of Rdcom , an international player in business messaging solutions, consists of experienced and enthusiastic people, committed to the continuous growth of the company through the development of new ideas and business...
-
Customer Support Specialist
3 mesi fa
Verona, Italia Rdcom A tempo pienoAre you looking to work in a challenging, multicultural environment where you can grow professionally and expand your knowledge?The staff of Rdcom, an international player in business messaging solutions, consists of experienced and enthusiastic people, committed to the continuous growth of the company through the development of new ideas and business...
-
Customer Support Specialist
3 settimane fa
Verona, Italia Rdcom A tempo pienoAre you looking to work in a challenging, multicultural environment where you can grow professionally and expand your knowledge? The staff of Rdcom , an international player in business messaging solutions, consists of experienced and enthusiastic people, committed to the continuous growth of the company through the development of new ideas and business...
-
Customer Support Specialist
3 settimane fa
Verona, Italia Rdcom A tempo pienoAre you looking to work in a challenging, multicultural environment where you can grow professionally and expand your knowledge? The staff of Rdcom , an international player in business messaging solutions, consists of experienced and enthusiastic people, committed to the continuous growth of the company through the development of new ideas and business...
-
Customer Support Specialist
4 settimane fa
Verona, Veneto, Italia Everli A tempo pienoJob Description: We are looking for a Customer Care Specialist to join our Support and Live Operations team in Verona. The ideal candidate will have a strong customer empathy mindset, team working attitude, and excellent communication skills.Key Responsibilities:• Manage daily contacts with Customers and Shoppers providing them with efficient help in...
-
Verona, Veneto, Italia Pvh A tempo pienoJob Title: Deputy Manager Customer Experience and SalesJob Summary:The Deputy Manager Customer Experience and Sales is responsible for ensuring the store performance and optimal client experience through managing and supporting the sales team with training, coaching, and sharing feedback.Key Responsibilities:Oversee all aspects of the selling process and...
-
Senior Customer Experience and Sales Leader
3 settimane fa
Verona, Veneto, Italia PVH A tempo pienoUnlock Your Potential at PVHDeputy Manager Customer Experience and Sales - Calvin Klein VeronaBe Part of a Visionary TeamPVH is the growth platform for Calvin Klein and TOMMY HILFIGER, driving brand strength and relevance.The RoleEnsure a positive selling environment by overseeing all aspects of the selling process.Set daily goals for customer service to...
-
Customer Care Specialist
5 mesi fa
Verona, Italia Venezianico Srl A tempo pieno**VENEZIANICO** _è un innovativo brand di orologi ispirato alla magia di Venezia. Coniugando l'arte dell'orologeria con l'essenza della Serenissima, creiamo segnatempo unici, riflettendo l'intrigante connubio tra tradizione e modernità. Il nostro obiettivo è celebrare l'arte del tempo attraverso orologi di qualità e distintivi._ **Customer Care...