It Incident Manager

3 mesi fa


Lazio, Italia Page Personnel A tempo pieno

Key accountabilities: - Overseeing incident management process and team members involved in resolving incidents - Manage every aspect of the incident starting with its assessment and leading up with its resolution - Lead recurring meetings to keep relevant parties updated on the status of the incidents - Respond to a reported incident, identify the cause and initiate the incident management process acorrdingly with the group practice and SLA - Communicate with top management if major issues are identified - Develop and maintain incident processes and procedures related documentation - Document incident details, causes, and resolution actions Successful candidate: - Previous experience in incident management and service management - Knowledge of IT service management software (eg ITIL) - Excellent communication, collaboration and coordination skills - Analitical, problem solving and time management skills - Attention to details and proficiency in documenting incident - Degree in computer science - Good knowledge of the english language Great opportunity of professional growth For our client, the leading pan- European market infrastructure, we are looking for an IT INCIDENT MANAGER, based in Rome


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