Incident Manager
2 mesi fa
Time left to apply: End Date: November 28, 2024 (30+ days left to apply)
Job requisition ID: R18360
ResponsibilitiesOverseeing incident management process and team members involved in resolving incidents.Manage every aspect of the incident starting with its assessment and leading up to its resolution.Lead recurring meetings to keep relevant parties updated on the status of the incidents.Respond to a reported incident, identify the cause and initiate the incident management process accordingly with the group best practice and SLA.Communicate with top management if major issues are identified.Develop and maintain incident processes and procedures related documentation.Document incident details, causes, and resolution actions.SkillsPrevious experience in incident management and service management.Knowledge of IT service management software (e.g., ITIL).Excellent communication, collaboration, and coordination skills.Analytical, problem-solving, and time management skills.Attention to detail and proficiency in documenting incident details.Equal Opportunity EmployerWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect.
Additional InformationThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent adding more tasks or projects.
About UsEuronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalization as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets, and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities, and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway, and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.
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