It Incident/ Service Manager

4 settimane fa


Lazio, Italia Michael Page International Italia S.R.L. A tempo pieno

Pan-european market infrastructureIncident ManagerAziendaOur client is the leading pan-European market infrastructure.OffertaKey Accountabilities:- Overseeing incident management process and team members involved in resolving incidents.- Manage every aspect of the incident starting with its assessment and leading up to its resolution.- Lead recurring meetings to keep relevant parties updated on the status of the incidents.- Respond to a reported incident, identify the cause and initiate the incident management process accordingly with the group practice and SLA.- Communicate with top management if major issues are identified.- Develop and maintain incident processes and procedures related documentation.- Document incident details, causes, and resolution actions.Competenze ed esperienzaSuccessful candidate:- Previous experience in incident management and service management.- Knowledge of IT service management software (e.g., ITIL).- Excellent communication, collaboration, and coordination skills.- Analytical, problem-solving, and time management skills.- Attention to detail and proficiency in documenting incidents.- Degree in computer science.- Good knowledge of the English language.Completa l'offertaGreat opportunity for professional growth.
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