Front Office Manager

3 settimane fa

Milano, Italia Marriott International, Inc A tempo pieno

**Job Number** 24024874
**Job Category** Rooms & Guest Services Operations
**Location** Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Maintaining Front of House Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps front of house team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Maintains knowledge of room availability and rates and suggestively sells.
- Reviews previous night's no-shows and ensures appropriate billing.
- Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel.
- Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.
**Managing Front of House Team**
- Supervises all areas of the Front of House.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures staff is knowledgeable about rates, packages and promotions available.
- Ensures all cashiering procedures comply with accounting policies and standards.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently.
- Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommo

  • Front Office Manager

    7 mesi fa

    Milano, Italia Milu Management A tempo pieno

    **FRONT OFFICE MANAGER** Per la prossima apertura di un nostro nuovo Hotel 4* a Milano, siamo alla ricerca di un Front Office Manager che sarà una figura chiave all’interno dell’albergo, responsabile della gestione e del coordinamento del personale del Front Office. **Mansioni e Responsabilità**: **Accoglienza e assistenza agli ospiti**: Il Front...

  • Front Office Manager

    3 mesi fa

    Milano Marittima, Italia Maxy Mima Hotel A tempo pieno

    **Hotel 3 stelle** a **Milano Marittima **direttamente sul mare con 64 camere cerca **1 Hotel Manager Front Office** con esperienza da inserire nello Staff **da Maggio a Settembre**: **Riepilogo del lavoro**: Gestire correttamente tutte le attività correlate alla posizione di Front Office Manager **Requisiti richiesti**: - Esperienza pregressa nel ruolo...

  • Front Office Manager a Milano

    7 mesi fa

    Milano, Italia Hotel dei Cavalieri Milano Duomo A tempo pieno

    Presso l’**Hotel dei Cavalieri Milano Duomo**, prestigiosa struttura alberghiera nel centro di **Milano** a pochi passi da piazza Duomo, siamo alla ricerca della seguente figura professionale da inserire nel proprio organico: **Front Office Manager** responsabile del coordino delle attività di Front e Back office e della gestione di un team di 11 persone...

  • Front Office Manager

    5 giorni fa

    Milano, Italia 21WOL Milano Centro A tempo pieno

    Siamo alla ricerca di un front office manager (M/F) con almeno 2 anni di esperienza nel ruolo in hotel a 4 o 5 stelle per gestire il team e contribuire con creatività unita a senso pratico a rendere indimenticabile l'esperienza degli ospiti. Tra le attività, si occuperà di: - contribuire al design dell'esperienza degli ospiti in 21WOL, di concerto con...

  • Front Office Manager A Milano

    7 giorni fa

    Milano, Italia Hotel Dei Cavalieri Milano Duomo A tempo pieno

    Presso l'**Hotel dei Cavalieri Milano Duomo**, prestigiosa struttura alberghiera nel centro di **Milano** a pochi passi da piazza Duomo, siamo alla ricerca della seguente figura professionale da inserire nel proprio organico:**Front Office Manager** responsabile del coordino delle attività di Front e Back office e della gestione di un team di 11 persone con...

  • Front Office Operations Manager

    3 settimane fa

    Milano, Lombardia, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    At Russotti Gestioni Hotels S.P.A., we are seeking a highly skilled Front Office Operations Manager to lead our team at the Milan Marriott Hotel. Job Summary Working at the front desk is the epicenter of hotel operations, where guests interact most with our staff. The Front Office Operations Manager will oversee and perform all front desk duties, including...

  • Assistant Front Office Manager

    6 mesi fa

    Milano, Italia Antal International Network A tempo pieno

    Per un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office. Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio puntuale agli...

  • Front Office Manager

    7 mesi fa

    Baranzate, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pieno

    Manpower ricerca per noto cliente nel gruppo alberghiero un: FRONT OFFICE MANAGER La risorsa sar l'anello di congiunzione tra il front office e la direzione. Gestir all'incirca 5 persone. MANSIONI: definire l'organizzazione del reparto, gestire eventuali reclami da parte dei dipendenti e dei clienti, mantenere i rapporti con le agenzie di viaggio ecc,...

  • Front Office Manager

    2 giorni fa

    Milano, Italia 21Wol Milano Centro A tempo pieno

    Siamo alla ricerca di un front office manager (M/F) con almeno 2 anni di esperienza nel ruolo in hotel a 4 o 5 stelle per gestire il team e contribuire con creatività unita a senso pratico a rendere indimenticabile l'esperienza degli ospiti.Tra le attività, si occuperà di:- contribuire al design dell'esperienza degli ospiti in 21WOL, di concerto con la...

  • Front Office Manager

    7 mesi fa

    Milano, Italia CONSOLUTIO SRL A tempo pieno

    Il nostro Cliente è una catena di boutique hotels a 4 e 5 stelle, che sta realizzando un piano di acquisizione di nuove strutture in Italia ed all’estero. Per la propria nuova apertura di **MILANO** (zona Porta Vittoria, **S) ci ha incaricato di ricercare un **FRONT OFFICE MANAGER** **(cod. rif. “RRS424”)** che avrà la responsabilità della...

  • Front Office Manager

    6 mesi fa

    Milano, Italia Duo Milan Porta Nuova, Tribute Portfolio A tempo pieno

    **Role**: Front Office Manager **Reports to**: Rooms Division Manager **Property**: Duo Milan Porta Nuova, a Tribute Portfolio **Company Profile** Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and...

  • Front Office Manager

    3 giorni fa

    Milano, Italia MAPI SRL A tempo pieno

    Allegroitalia Hotel & Condo, giovane realtà alberghiera italiana ricerca per Condhotel a Milano Front Office Manager. Cerchiamo persone che abbiano tanta voglia di fare, positività e allegria. Astenersi gente triste : -) Tutti i CV devono essere comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 -...

  • Front Office Manager

    6 mesi fa

    Milano, Italia Leonardo Milan City Center A tempo pieno

    **About us**: Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful...

  • Front Office Manager A Milano

    6 giorni fa

    Milano, Italia Excel Naviglio A tempo pieno

    L'**Excel Naviglio**, Boutique Hotel** di 50 camere sito in zona Navigli (**Milano**), è alla ricerca di un **Front Office Manager** da inserire in un team consolidato di professionisti dell'ospitalità.**Si richiede**:- un'esperienza mínima nello stesso ruolo di almeno 2 anni;- padronanza della lingua inglese e di una seconda lingua straniera;- accurata...

  • Front Office Manager

    8 ore fa

    Milano, Italia Mapi Srl A tempo pieno

    Allegroitalia Hotel & Condo, giovane realtà alberghiera italiana ricerca per Condhotel a Milano Front Office Manager.Cerchiamo persone che abbiano tanta voglia di fare, positività e allegria.Astenersi gente triste : -)Tutti i CV devono essere comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR...

  • Front Office Manager

    7 mesi fa

    Milano, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

    We are looking for our **Milan Marriott Hotel** for a pleasant, organized and friendly **Front Office Manager** to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and...

  • Front Office Manager

    5 mesi fa

    Milano, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno

    We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and...

  • Front Office Manager

    2 mesi fa

    Milano, Italia Russottigestionihotels A tempo pieno

    Business unit: Front Office Sedi: Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line employee, your role will be extremely...

  • Front Office Manager

    3 mesi fa

    Milano, Italia Russottigestionihotels A tempo pieno

    Business unit: Front Office Sedi: Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team!As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line employee, your role will be extremely important...

  • Front Office Manager

    5 mesi fa

    Milano, Italia Russottigestionihotels A tempo pieno

    Business unit: Front OfficeSedi: Italia/MilanoWe are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line employee, your role will be extremely important...