Guest Service Agent

1 mese fa

Firenze, Italia Starhotels A tempo pieno

Join Starhotels and become part of the Front Office team at one of our Hotels in the heart of Florence. If you have any preference for a particular hotel, please specify it in the cover letter.

As a Guest Service Agent, you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure.

Your responsibilities include:
Being the friendly face that responds promptly to guest inquiries, providing information and assistance.Handling check-in, check-out activities as well as other related tasks.Efficiently managing guest messages and requests.Supporting the team during the night shifts, embracing the night charm.Staying updated about hotel services, guest needs, and special events.Ensuring lobby and Front Desk standards and safety compliance.Adhering to policies and procedures when working front of house equipment and property management systems.Exceed expectations revealing:
A unique personality and a true passion for hospitality.Previous experience in the role.Familiarity with Opera PMS for efficient operations.Excellent communication skills.Ability to anticipate and resolve challenges and complaint resolution finesse.A commitment to delivering a high level of customer service.Impeccable grooming standards.Versatility in handling various work scenarios.Enthusiasm when being assigned to both individual and team-oriented tasks.Mastery of the local area, enhancing guest experiences.Embrace global diversity by speaking:
Italian – fluently.English – fluently.Additional languages are a plus.Unlock a world of benefits, including:
Exclusive discounted stays within the group.Discounts with our partners.Stylish uniforms with complimentary laundering.Ticket Restaurants for delightful dining.Embrace growth with:
Exceptional career advancement opportunities through our Performance Management Program.An attractive compensation package based on your experience.The chance to be a part of an ambitious, caring organization.At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation, or disability.
Join us to shape your outstanding career
Send in your application and let's create exceptional memories together.

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