Crm Project Coordinator

4 settimane fa

Milano, Italia Publicis Sapient A tempo pieno

Job Description We are looking for a CRM Project Coordinator to support the management and operational execution of CRM activities for our clients. You will play the key role in running the projects with our Automotive Client, being the bridge between Publicis Sapient, our Client and Italian market. This role includes a lot of collaboration with diverse external and internal stakeholders, execution of strategical CRM projects and managing of campaigns. Key Responsibilities:Planning, monitoring and reporting on CRM activities (schedule, status, issues, risks, etc)Strong collaboration with the European central CRM Hub team and with international local market teams (both Publicis and Client's), through dedicated workflows and related tools (e.g. Jira)Responsible for management and timely processing of Client briefingsResponsible for campaign planning, monitoring & optimization (including support to governance, arbitration and prioritization activities)Providing quality assurance coordination support on CRM executionQualifications3+ years' hands-on experience in CRM activities (planning & execution) within Automotive (preferred), Financial Services, Travel and Hospitality industry expertiseDemonstrable track record in CRM campaign planning, monitoring & optimizationData management working knowledge (e.g. segmentation and targeting criteria)Deep knowledge of customer journeys, contact plans and loyalty programs.Demonstrable working knowledge of Marketing Automation platforms (Salesforce Marketing automation tools and data management)Working knowledge of Business Intelligence tools (as a user)Flexibility and adaptability to a fast-moving environmentDemonstrable client management experienceFluent English as a plusKnowledge of Microsoft Office suite (especially PowerPoint and Excel)Soft skills:Proactivity, Collaboration, Resilience

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