Customer Campaign Expert

4 giorni fa

Lazio, Italia Ing Banking A tempo pieno

Job DescriptionIl/La Customer Campaign Expert è inserito/a come Customer Journey Expert nella Tribe Customer Interaction all'interno dell'organizzazione Agile di ING e collabora con altri esperti per raggiungere gli obiettivi della squad Customer Strategy.Focus principale del/della Customer Campaign Expert è di disegnare campagne commerciali di welcome, upselling/ crosseling e campagne di caring, nonché di analizzarne i risultati con l'obiettivo di ottimizzare le customer journey.Il/La customer campaign expert è responsabile della selezione del target, della scelta del canale e del disegno della strategia di comunicazione su tutti i canali: APP/Area WEB/DEM/Push Notification/SMSAffinché questo sia possibile, la chiave è una profonda conoscenza delle dinamiche delle campagne, delle analisi delle response e dei learning da trarre dalle precedenti azioni commerciali per applicarli a quelle future, accanto alla capacità di interfacciarsi con i differenti dipartimenti e ai vari livelli.Lui/lei deve avere una forte passione per gli analytics, attenzione al dettaglio e alla qualità riuscendo al tempo stesso a mantenere la visione di insieme, capacità di lavorare in team, avere una visione customer-centric con un forte commitment nel risolvere i problemi e guidare il raggiungimento degli obiettivi di business, interfacciandosi con le principali aree della banca.Key Responsibilities  Responsabilità e autonomia nel pensare a campagne ad hoc e gestire le richieste delle stesse dai differenti dipartimenti garantendo un elevato livello di qualità e fornendo concreti insights e raccomandazioni che guidino le proposte commerciali e di comunicazione.Responsabilità e autonomia nella costruzione sul tool di campaign delle varie campagne commerciali dalla selezione del target all'invio della comunicazione attraverso i vari touch point.Responsabilità e autonomia nel rilasciare, sviluppare e mantenere nei tempi concordati le analisi di response delle varie campagne commerciali, garantendone un elevato livello di qualità, e la confrontabilità tra campagne.Proattività ed autonomia nel fornire chiare e precise indicazioni relative ai dati sia a fronte di analisi/campagne sia a fronte di nuovi sviluppi di strutture finalizzate alle analisi.Educational QualificationsLaurea in Economia, Finanza, Statistica, Ingegneria, MatematicaForte background analiticoTechnical, Language and other specialized skills:Conoscenza di tool di Campaign ManagementConsolidata esperienza delle pratiche di CRM & Marketing Digital Campaign, in particolare nella gestione dei contenuti presenti nell'area riservata del cliente (APP & WEB)Conoscenza di SAS o altro linguaggio di programmazione SQL o di un linguaggio di programmazione orientato all'analisi dei datiOttima conoscenza del pacchetto Office (soprattutto Excel e PowerPoint)Ottima conoscenza della lingua inglese (sia in scrittura che in lettura che nel parlato)Gestione del lavoro in team: capacità di interfacciarsi con gli altri membri della squad per gestire e prioritizzare le varie attività Gestione degli interlocutori: capacità di interfacciarsi con le diverse aree della banca per la programmazione del piano campagne per i vari prodottiAccountability e proattività: si sente responsabile delle attività assegnate e del loro delivery nei tempi concordati con capacità di proporre anche approcci innovativi nelle analisi/attivitàPrecisione: scrupolosità nella gestione del dato avendo cura dei dettagliFlessibilità: capacità di riorganizzare il proprio lavoro alla luce di urgenze/cambi di pianificazione legati a esigenze della BancaWork Experience:Almeno 3 anni di esperienza in un ruolo similePreferita provenienza da Campaign Management team/CRM teamWorking Conditions: Tempo indeterminatoLocation: MilanoAbout INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply nowThe benefits of joining INGIn addition to being a part of a great team, working in a fun and innovative environment, we offer:·       Super flexible smart working·       Competitive base salaries and performance based bonuses·       Diverse cultures & Innovative mindsets·       International Environment·       Commitment to sustainability·       Lots of training development opportunities to help you grow·       Lots of moments dedicated to physical and mental well-being·       A special day off when it is your birthday: we call it #doyourbirthday·       And of course we can't forget: free water & coffee at the officeOur CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

  • Customer Campaign Expert

    3 settimane fa

    Lazio, Italia Confidenziale A tempo pieno

    Job Description: Il Customer Campaign Expert è inserito come Customer Journey Expert nella tribe Customer Interaction all'interno dell'organizzazione Agile di ING e collabora con altri esperti per raggiungere gli obiettivi della squad Campaign. Focus principale del Customer Campaign Expert è di gestire i vari aspetti delle campagne: definizione del canale,...

  • Customer Campaign Expert

    2 settimane fa

    Lazio, Italia Ing Banking A tempo pieno

    Job DescriptionIl/La Customer Campaign Expert è inserito/a come Customer Journey Expert nella Tribe Customer Interaction all'interno dell'organizzazione Agile di ING e collabora con altri esperti per raggiungere gli obiettivi della squad Customer Strategy.Focus principale del/della Customer Campaign Expert è di disegnare campagne commerciali di welcome,...

  • Client Success Expert

    2 giorni fa

    Lazio, Italia Expert Thaller A tempo pieno

    Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSE is one of the fastest-growing lead-generation companies! INFUSED with drive, innovation, and integrity, we craft demand solutions with precision to fuel our clients' pipelines, every time.We are always looking for bright, motivated people to join our team. Apply now...

  • Campaign Specialist

    2 settimane fa

    Lazio, Italia Starcom Melbourne A tempo pieno

    Starcom is a global, fast-growing, media agency grounded in the founding principle that understanding consumers motivations is at center of our strategies. Each day, we apply this belief to harness the transformative power of data, AI and technology to move businesses and our people careers forward.We are part of Publicis Groupe, with over 98.000...

  • Pricing Expert

    3 settimane fa

    Lazio, Italia Vodafone A tempo pieno

    Scopo del RuoloIl Pricing Expert sviluppa e valuta la proposta di prezzo per i Top Customer, definendo la strategia vincente. L'obiettivo del ruolo è definire l'offerta perfetta con il giusto equilibrio tra le richieste del cliente e la strategia di VF.Principali responsabilità- Analizzare la richiesta del Cliente e l'offerta AS IS del Cliente - Definire...

  • Digital Marketing Expert

    2 settimane fa

    Lazio, Italia Jr Italy A tempo pieno

    col-wideJob Description:In Younited our mission is to redefine e-credit processes to become your trusted financial partner . ????Our vision is to help you achieve your financial wellbeing .We also have started the process to become B-Corp certified . ?We are the leading provider of instant credit for the e-economy in Europe . Constant innovation,...

  • Digital Marketing Expert

    2 settimane fa

    Lazio, Italia Younited Credit A tempo pieno

    In Younited our mission is to redefine e-credit processes to become your trusted financial partner . ????Our vision is to help you achieve your financial wellbeing .We also have started the process to become B-Corp certified . ?We are the leading provider of instant credit for the e-economy in Europe . Constant innovation, cutting-edge technology and an...

  • Digital Marketing Expert

    2 settimane fa

    Lazio, Italia Younited Credit A tempo pieno

    In Younited our mission is to redefine e-credit processes to become your trusted financial partner . Our vision is to help you achieve your  financial wellbeing . We also have started the process to become B-Corp certified . ?We are the leading provider of instant credit for the e-economy in Europe . Constant innovation, cutting-edge technology and an...

  • Bid and Pricing Expert

    3 settimane fa

    Lazio, Italia Confidenziale A tempo pieno

    Role Purpose: The bid expert for Public Sector develops and evaluates pricing proposition for Top Customers, defining the winning strategy. Key accountabilities and decision ownership: - Support the Sales Team to manage the “winning deal” - Create proposal for customers that differentiate the company from the competition - Deliver recommendations...

  • Client Success Representative

    4 settimane fa

    Lazio, Italia Infuse A tempo pieno

    We are looking for a bright, motivated person to join our team! We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Client Success Representative

    4 settimane fa

    Lazio, Italia Infuse A tempo pieno

    We are looking for a bright, motivated person to join our team! We are looking for a French-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Client Success Representative

    2 settimane fa

    Lazio, Italia Infuse A tempo pieno

    We are looking for a bright, motivated person to join our team!We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Client Success Representative

    2 settimane fa

    Lazio, Italia Infuse A tempo pieno

    We are looking for a bright, motivated person to join our team!We are looking for a French-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • It-Business Expert

    3 giorni fa

    Lazio, Italia Apple Inc. A tempo pieno

    Choose a language (This will update the page.)Do you love to collaborate and help businesses thrive? At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. As a Business Expert, you help them learn about Apple products and explore various possibilities....

  • Channel Strategy Expert

    3 settimane fa

    Lazio, Italia Confidenziale A tempo pieno

    Role purpose: We are currently looking for a Channel Strategy Expert for our Vodafone Business Channel strategydivision. The role is Milan based. Key accountabilities and decision ownership: - Control and analyse the productivity of sales channel. Suggest new strategic guidelines. - Define models for the channels profitability analysis and compensation...

  • Flutter Expert

    1 mese fa

    Lazio, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    For one of our Customer, we're looking for a FLUTTER expert. Competenze richieste: Requirements - At least have 5 years of experience in mobile development - Understanding of software development life cycle - Strong understanding of object-oriented software development - Strong knowledge of different architectural approaches - Experience working with source...

  • Marketing Analyst

    3 settimane fa

    Lazio, Italia Vodafone A tempo pieno

    Role purpose:We are looking for a passionate, talented, and proactive "Campaign Management Specialist" to join the Campaign Management VBI Squad team. You will drive the implementation of VBI SoHo & SME Customer Value Management strategy across the local market through analysis, define target, delineate configuration of all campaigns on inbound and outbound...

  • Client Success Representative

    4 giorni fa

    Lazio, Italia Infuse A tempo pieno

    We are looking for a bright, motivated person to join our team!We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Customer Relationship Management Professional

    2 settimane fa

    Lazio, Italia International Game Technology A tempo pieno

    Ruolo Professionale: Customer Relationship Management Professional Location: RomaSmartworking: possibile per questa posizioneAttività Previste:Nel ruolo di Campaign Professional, la risorsa sarà Responsabile dell'esecuzione delle campagne di CRM legate allo sviluppo del sito dedicato all'offerta delle lotterie online (Gratta e Vinci, Gioco del Lotto,...

  • Customer Experience Specialist

    2 settimane fa

    Lazio, Italia The Learning Experience #393 A tempo pieno

    As a Customer Experience Specialist, you're the go-to person for building strong connections with our customers and making sure they smoothly use Kaizo in their daily work. You play a big part in giving great service, being the customer's ally, and building strong trust. Ready to make Kaizo experiences even better? Let's do it! Requirements Are you ready to...