Lavori attuali relativi a Learning & Development Manager - Four Seasons Milan - Milano - Tn Italy
-
Learning & Development Manager - Four Seasons Milan
3 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional service, world-class amenities, and unparalleled attention to detail. As a Learning & Development Manager, you will play a critical role in shaping the future of our organization by designing and delivering innovative...
-
Learning & Development Manager - Four Seasons Milan
2 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. As a Learning & Development Manager, you will play a critical role in shaping the future of our company by designing and delivering innovative training programs that enhance the skills and...
-
Learning & Development Manager - Four Seasons Milan
2 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. As a Learning & Development Manager, you will play a critical role in shaping the future of our company by designing and delivering training programs that drive business results and enhance...
-
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, known for its exceptional service and luxury amenities. Our team members are the driving force behind our success, and we are committed to providing them with the tools and resources they need to excel in their roles.About the Role:We are seeking a highly...
-
Learning & Development Manager - Four Seasons Milan
1 settimana fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional service, unparalleled amenities, and unparalleled guest experiences. As a Learning & Development Manager, you will play a critical role in shaping the future of our organization by designing and delivering innovative training...
-
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons Hotels and Resorts:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, recognized for its exceptional service and luxurious amenities. As a Learning & Development Manager, you will play a crucial role in shaping the future of our company by developing and implementing effective learning strategies that enhance...
-
Learning and Development Manager
4 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we are dedicated to creating a world-class employee experience that fosters growth, development, and...
-
Learning and Development Manager
3 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the RoleWe are seeking an experienced Learning and...
-
Learning and Development Manager
1 mese fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the RoleWe are seeking an experienced Learning and...
-
Learning and Development Manager
4 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the RoleWe are seeking an experienced Learning and...
-
People And Culture Manager
5 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoPeople and Culture Manager - Four Seasons Milan page is loaded People and Culture Manager - Four Seasons Milan Apply locations Milan time type Full time posted on Posted Yesterday job requisition id REQ10314734 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new...
-
Assistant Restaurant Manager
5 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoAssistant Restaurant Manager - Four Seasons Milan page is loaded Assistant Restaurant Manager - Four Seasons Milan Apply locations Milan time type Full time posted on Posted Yesterday job requisition id REQ10315286 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to...
-
Housekeeping Supervisor
5 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoHousekeeping Supervisor - Four Seasons Milan page is loaded Housekeeping Supervisor - Four Seasons Milan Apply locations Milan time type Full time posted on Posted 2 Days Ago job requisition id REQ10315293 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights...
-
Assistant Restaurant Manager
2 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoAssistant Restaurant Manager - Four Seasons MilanAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and...
-
Luxury Concierge
3 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional service and attention to detail. As a Concierge at Four Seasons Milan, you will be part of a team that is dedicated to creating unforgettable experiences for our guests.About the Role:We are seeking a highly skilled and...
-
Concierge - Four Seasons Milan
4 settimane fa
Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pienoAbout Four SeasonsFour Seasons is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.About the LocationOur iconic hotel in Milan's Fashion District...
-
Manutentore - Four Seasons Milan
2 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoManutentore - Four Seasons MilanApplyAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through...
-
Sales Coordinator
4 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoSales Coordinator - Four Seasons Milano page is loaded Sales Coordinator - Four Seasons Milano Apply locations Milan time type Full time posted on Posted Yesterday job requisition id REQ10318807 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to...
-
Digital Marketing
5 mesi fa
Milano, Italia Four Seasons Hotels Ltd A tempo pienoDigital Marketing & Social Media Trainee - Four Seasons Milan page is loaded Digital Marketing & Social Media Trainee - Four Seasons Milan Apply locations Milan time type Full time posted on Posted Yesterday job requisition id REQ10314885 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better,...
-
Housekeeping Supervisor
5 mesi fa
Milano, Italia Four Seasons Hotels And Resorts A tempo pienoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
Learning & Development Manager - Four Seasons Milan
2 mesi fa
col-wideJob Description:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Iconic elegance in Milan's most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan's Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.About the role
We currently have an opportunity for an experienced Learning & Development Manager to join our iconic Hotel, Four Seasons Milano in Italy
What you will do
Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Reports to:
Regional Director of People and Culture
Key Functions:
On-boarding
Manages and facilitates on-boarding for all new employees Manages and facilitates all core programs including Service Behavioural Training, Leadership Behaviour Training and ensuring New team members are on-boarded and oriented successfully with Four Seasons Hotels and Resorts and local hotel. Maintains an effective internal Train the Trainer (Department Trainers) program
Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
Manages an effective standard training program and ensures Standards documents are updated regularly and communicated to team members.
Operational Learning
Partners with hotel management teams to determine performance gaps, and advises on actions that are likely to meet those needs Plans and co-facilitates training activities to support identified needs. Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
Management and Leadership training
Ensures new managers to the company are given the knowledge and skills to successfully complete on-boarding period. Facilitates and/or coaches others to facilitate leadership development. Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning Ensures every college recruit completes a structured program with learning objectives
Ethics and Safety
In collaboration with HR or relevant Department Head, manages all compliance and safety training related to the property
General
Regularly benchmarks the learning function using internal Four Seasons tools. Bases the direction for learning on a thorough Learning Needs Analysis
Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property's goals & budget cycle
Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies Prepares and produces training calendars that reflect performance gaps and learning needs Markets the learning function's programs, initiatives, and online learning Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning Selects and manages external vendors to deliver specialised training on service and/ or management skills Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
Key Functions:
On-boarding
Manages and facilitates on-boarding for all new employees Manages and facilitates all core programs including Service Behavioural Training, Leadership Behaviour Training and ensuring New team members are on-boarded and oriented successfully with Four Seasons Hotels and Resorts and local hotel. Maintains an effective internal Train the Trainer (Department Trainers) program
Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
Manages an effective standard training program and ensures Standards documents are updated regularly and communicated to team members.
Operational Learning
Partners with hotel management teams to determine performance gaps, and advises on actions that are likely to meet those needs Plans and co-facilitates training activities to support identified needs. Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
Management and Leadership training
Ensures new managers to the company are given the knowledge and skills to successfully complete on-boarding period. Facilitates and/or coaches others to facilitate leadership development. Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning Ensures every college recruit completes a structured program with learning objectives
Ethics and Safety
In collaboration with HR or relevant Department Head, manages all compliance and safety training related to the property
General
Regularly benchmarks the learning function using internal Four Seasons tools. Bases the direction for learning on a thorough Learning Needs Analysis
Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property's goals & budget cycle
Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies Prepares and produces training calendars that reflect performance gaps and learning needs Markets the learning function's programs, initiatives, and online learning Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning Selects and manages external vendors to deliver specialised training on service and/ or management skills Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
What you bring
Education:
A university degree or equivalent experience required.
Experience:
Minimum of 1 years experience working in a managerial capacity;
Experience in adult education or a similar environment;
Experience in service environment, preferably luxury;
Experience managing in diverse cultures.
Key Skills:
Excellent communication skills, Facilitation skills, Instructional design skills
Strong analytical and critical thinking skills, Coaching skills, Influencing skills
A passionate and enthusiastic L&D Professional keen to develop self and other
Key Knowledge:
Adult learning styles and principles
Needs Assessment methodologies and learning needs identification
Learning technologies, such as online learning solutions and Learning Management Systems.
Theories and types of measuring impact.
Project planning tools and processes
Communication and influencing strategies
Basic budgeting, accounting and financial management
Current on L&D trends affecting workplace learning
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Milan and we will offer a regular term contract.
You must possess the legal right to work in Italy and have fluency in Italian.
