Learning and Development Manager

1 settimana fa

Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we are dedicated to creating a world-class employee experience that fosters growth, development, and satisfaction.

About the Role

We are seeking an experienced Learning and Development Manager to join our team at Four Seasons Hotel Milano. As a key member of our HR department, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of our employees, driving business results and improving guest satisfaction.

Key Responsibilities
  • Develop and implement training programs that meet the needs of our employees and the business
  • Collaborate with hotel management teams to identify performance gaps and develop solutions
  • Design and deliver training activities, including workshops, coaching, and online learning
  • Manage and facilitate onboarding for new employees, ensuring a smooth transition into their roles
  • Develop and maintain relationships with external vendors and partners to deliver specialized training
  • Monitor and evaluate the effectiveness of training programs and make recommendations for improvement
Requirements

To be successful in this role, you will need:

  • A university degree or equivalent experience
  • Minimum 1 year of experience in a managerial capacity, preferably in a service environment
  • Experience in adult education or a similar environment
  • Excellent communication, facilitation, and instructional design skills
  • Strong analytical and critical thinking skills, with the ability to coach and influence others
What We Offer

As a member of our team, you can expect:

  • A competitive salary and comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for employee uniforms
  • Meals available at our employee restaurant
  • Employee experience initiatives, including annual themed employee parties and ESG events
  • Employee recognition programs
  • Opportunities to build a successful career with global potential
Schedule and Hours

This position is based at Four Seasons Hotel Milano, and we will offer a regular term contract. You must possess the legal right to work in Italy and have fluency in Italian.

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