Partner Success Manager
1 settimana fa
Travel required up to 50%
What You'll Do
As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice.
You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle.
Your responsibilities will include:
Enabling key Partners to own the adoption of Cisco Software through available programs.
Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
Acting as a liaison between Partners and Cisco's CX product teams, sharing feedback to advise on product development and improvements.
Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Managing services and service creation.
Who You'll Work With
You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).
Who You Are
You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and increase their success.
You excel at helping partners connect Cisco software to agreed-upon success measures and remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled.
You are a coach and mentor, working closely with partners to build their Customer Success best standards. Your collaborative approach ensures that partners are well-equipped to drive the renewal and growth of Cisco's software business.
Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
Minimum Requirements:
Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking).
2 years of Partner enablement including software adoption across Partner ecosystem / building service propositions with partners.
Experience of building and driving strong relationships within the partner and partner sales community based on trust.
Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships.
Experience with recurring revenue concepts, margin, and attrition.
Why Cisco?
WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
How do we do it? Well, for starters with people like you
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.
We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together.
We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward.
Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us #WeAreCisco
#J-18808-Ljbffr
-
Partner Success Manager
4 settimane fa
Milano, Italia Cisco Systems A tempo pienoTravel required – up to 50%What You'll DoAs a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling...
-
Partner Success Manager
4 settimane fa
Milano, Italia Cisco Systems A tempo pienoTravel required – up to 50% What You'll Do As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:...
-
Partner Success Manager
4 settimane fa
Milano, Italia Cisco Systems A tempo pienoTravel required – up to 50% What You'll Do As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:...
-
Milano, Italia Amazon A tempo pienoWould you like to be part of a team that is redefining the IT industry?Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help drive opportunities with our valued Italy partner network.You will be at the heart of key trends like artificial intelligence, machine learning, serverless and IoT,...
-
Milano, Italia Amazon A tempo pienoWould you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help drive opportunities with our valued Italy partner network. You will be at the heart of key trends like artificial intelligence, machine learning, serverless and IoT,...
-
Milano, Italia Acronis A tempo pienoThe **Cloud Partner Success Manager (NEUR)** is responsible for managing and growing relationships with cloud partners across the Northern Europe region. This role focuses on ensuring the successful adoption, integration, and expansion of Acronis' cloud solutions within partner organizations, driving mutual business success. **WHAT YOU'LL DO** - Make a...
-
Alliances - Partner Account Manager
6 mesi fa
Milano, Italia Salesforce A tempo pienoJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Milano, Italia Aws Emea Sarl (Italy Branch) A tempo pienoWould you like to be part of a team that is redefining the IT industry?Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help drive opportunities with our valued Italy partner network.You will be at the heart of key trends like artificial intelligence, machine learning, serverless and IoT,...
-
Customer Success Manager
5 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione: Il/La candidato/a che...
-
Customer Success Manager
5 mesi fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso. Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione : Il/La candidato/a...
-
Customer Success Manager
3 settimane fa
Milano, Italia Manpower A tempo pienoIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una: CUSTOMER SUCCESS MANAGER Descrizione e Caratteristiche della Posizione:Il/La candidato/a che...
-
Customer Success Manager
6 mesi fa
Milano, Italia Infocert A tempo pieno**InfoCert** è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...
-
Partner Manager, Content
7 mesi fa
Milano, Italia Docebo A tempo pienoThe Content Partner Manager manages Docebo’s Content Partners in order to ensure a successful and profitable partnership. This position works closely with our overall Partner, Sales and Content teams to build and execute content partner business plans that will include training, enablement, marketing, rules of engagement and go-to-market strategy. In...
-
Customer Success Business Partner
4 settimane fa
Milano, Lombardia, Italia BizAway A tempo pienoWe are looking for a driven and enthusiastic Customer Success Business Partner who desires to contribute to the growth and success of our Sales Team. Your role in BizAway will be to Manage and Grow a Portfolio of Existing Clients.Your Responsibilities:Onboard new corporate clients to ensure they are 100% up and runningCraft high-level onboarding...
-
Customer Success Manager
3 settimane fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from the...
-
Customer Success Manager
3 settimane fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from...
-
Customer Success Manager
3 settimane fa
Milano, Italia Clarivate A tempo pienoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.Working proactively with customers, you will help drive value derived from the...
-
Client Success Manager
2 mesi fa
Milano, Italia Gofluent A tempo pienoCome Client Success Manager avrai il compito di supportare i nostri clienti nell'implementazione di efficaci progetti di formazione in linea con le strategie aziendali.Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del progetto.Il Client Success Manager mira a creare...
-
Client Success Manager
5 mesi fa
Milano, Italia Gofluent A tempo pienoCome Client Success Manager avrai il compito di supportare i nostri clienti nell'implementazione di efficaci progetti di formazione in linea con le strategie aziendali.Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del progetto.Il Client Success Manager mira a creare...
-
Manager, Customer Success
5 mesi fa
Milano, Italia Docebo A tempo pienoAbout This Opportunity:The Manager, Customer Success is a leadership role responsible for overseeing and managing a Customer Success team, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Manager, Customer Success contributes to the customer success strategy, ensuring effective execution,...
