Technical Solutions Manager

1 settimana fa

Cuneo, Italia Firework A tempo pieno

Firework is the world's leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of "SuperSpark" creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.
**_
Summary_**
Our team is growing We're looking for an experienced Technical Solutions Manager to provide deep technical expertise to support the pre
**_
What you'll be doing_**
- Partner cross-functionally during the pre
- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
- Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
- Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
- Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
- Triage and resolve bugs and other technical issues throughout the customer journey
- Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
**_
We'll be excited if you have_**
- Bachelor's degree, preferably in Computer Science or other technical field
- 5+ years of integration solutions experience or technical account manager especially in a customer-facing role for SaaS high-growth companies
- Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
- Advanced technical discovery, documentation, and troubleshooting skills
- Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
- Fluent in Mandarin and English language, both written and spoken
- Start-up, team-oriented mentality
**_
Technical qualifications_**
- Mobile experience (Android, IOS) and cross platform (Flutter, React)
- Knowledge of Wordpress; Shopify is a plus
**_
**_Don't hold back_

  • Technical Solutions Manager

    6 mesi fa

    Provincia di Cuneo, Piemonte, Italia Firework A tempo pieno

    Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are...

  • Integration Solutions Manager

    6 mesi fa

    Provincia di Cuneo, Piemonte, Italia Firework A tempo pieno

    Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are...

  • Technical Solutions Manager

    6 mesi fa

    Provincia di Cuneo, Piemonte, Italia Firework A tempo pieno

    **_Summary_** 硅谷一家SaaS独角兽科技公司招技术解决方案经理。我们正在招聘一位经验丰富的整合解决方案经理，为中国大陆和香港的企业客户提供深度技术专业知识，支持销售前后流程。需要学习并对firework产品有深刻的理解，熟悉技术，具有客户为中心的思维，能够理解...

  • Digital Integration Strategist

    7 giorni fa

    Cuneo, Italia Firework A tempo pieno

    At Firework, we're redefining the online customer experience with our cutting-edge video commerce platform. As a Technical Solutions Manager, you'll play a pivotal role in providing deep technical expertise to support pre- and post-sales processes.About the RoleWe're seeking an experienced professional to join our team as a Technical Solutions Manager. In...

  • Technical Leader

    2 mesi fa

    Cuneo, Italia Tesisquare Spa A tempo pieno

    TESISQUARE(r), with 27 years of experience, founded in Bra (CN) and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the...

  • Factory Product Manager

    2 mesi fa

    Cuneo, Italia SCB S.r.l. A tempo pieno

    **Factory Product Manager**: - Functional area: Marketing- Country: Italy- City: Cuneo- Company name: SCB S.r.l.- Date of posting: Oct 9, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and...

  • Technical Account Manager

    6 mesi fa

    Provincia di Cuneo, Piemonte, Italia Zoom A tempo pieno

    **Technical Account Manager (Based in HongKong)** **What you can expect** You will specifically support our customers within Zoom’s Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers' success with Zoom products and...

  • Project Manager Engineering

    2 mesi fa

    Cuneo, Italia SCB S.r.l. A tempo pieno

    **Project Manager Engineering**: - Functional area: Engineering- Country: Italy- City: Cuneo- Company name: SCB S.r.l.- Date of posting: Oct 22, 2024 **Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure...

  • Project Manager Engineering

    2 mesi fa

    Cuneo, Italia Scb S.R.L. A tempo pieno

    Project Manager Engineering Functional area: Engineering Country: Italy City: Cuneo Company name: SCB S.r.l. Date of posting: Oct 22, 2024 Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many...

  • Technician With Rdl

    1 mese fa

    Cuneo, Italia Bottero A tempo pieno

    Place of work: Cuneo with at least 180 days/year of travel in Italy and abroad. The Transfer Technician with the task of RDL (works manager) is a key figure in the coordination and supervision of the assembly, commissioning and start-up activities of integrated plants and lines around the world. This position requires a professional with proven experience in...

  • Office Manager segreteria Direzione

    7 mesi fa

    Cuneo, Italia HR SOLUTIONS & RESULTS A tempo pieno

    La nostra azienda cliente è un importante gruppo automobilistico, rappresenta Brand Premium con diverse sedi sul territorio **Posizione**: Ricerchiamo 1 Office Manager che si occuperà delle attività di segreteria di Direzione.: - organizzazione agende e scadenze - supporto organizzativo trasferte - office management **Requisiti**: Requisiti: -...

  • Office Manager Segreteria Direzione

    1 giorno fa

    Cuneo, Italia Hr Solutions & Results A tempo pieno

    La nostra azienda cliente è un importante gruppo automobilistico, rappresenta Brand Premium con diverse sedi sul territorio**Posizione**:Ricerchiamo1 Office Manager che si occuperà delle attività di segreteria di Direzione.:- organizzazione agende e scadenze- supporto organizzativo trasferte- office management**Requisiti**:Requisiti:- Esperienza maturata...

  • Technician with RDL

    1 mese fa

    Cuneo, Italia Bottero A tempo pieno

    Place of work: Cuneo with at least 180 days/year of travel in Italy and abroad.The Transfer Technician with the task of RDL (works manager) is a key figure in the coordination and supervision of the assembly, commissioning and start-up activities of integrated plants and lines around the world. This position requires a professional with proven experience in...

  • Technician with RDL

    2 settimane fa

    Cuneo, Italia Bottero A tempo pieno

    Place of work: Cuneo with at least 180 days/year of travel in Italy and abroad.The Transfer Technician with the task of RDL (works manager) is a key figure in the coordination and supervision of the assembly, commissioning and start-up activities of integrated plants and lines around the world. This position requires a professional with proven experience in...

  • Case Manager

    6 mesi fa

    Cuneo, Italia HR SOLUTIONS & RESULTS A tempo pieno

    Per importante e storica Agenzia Formativa della Provincia di Cuneo, ricerchiamo urgentemente **Posizione**: **CASE MANAGER - POLITICHE ATTIVE DEL LAVORO** La/Il titolare della posizione avrà la responsabilità di gestire tutte le attività inerenti le politiche attive ed i servizi al Lavoro. Inoltre, si occuperà della gestione di tutto il processo...

  • Brand Manager settore Auto

    1 settimana fa

    Cuneo, Italia HR Solutions & Results srl A tempo pieno

    La nostra azienda cliente è un importante Gruppo automobilistico, Brand premium, presente con sedi su diverse regioni del territorio. Ricerchiamo 1 Brand Manager che gestirà i rapporti con la casa automobilistica e sarà Responsabile degli obiettivi quantitativi e qualitativi richiesti. Si richiede: - Esperienza maturata nel settore e in una posizione...

  • Brand Manager Settore Auto

    1 settimana fa

    Cuneo, Italia Hr Solutions & Results Srl A tempo pieno

    La nostra azienda cliente è un importante Gruppo automobilistico, Brand premium, presente con sedi su diverse regioni del territorio.Ricerchiamo 1 Brand Manager che gestirà i rapporti con la casa automobilistica e sarà Responsabile degli obiettivi quantitativi e qualitativi richiesti.Si richiede:- Esperienza maturata nel settore e in una posizione...

  • Field & Partner Marketing Manager, Gcr(Based In

    3 giorni fa

    Cuneo, Italia Zoom A tempo pieno

    **Field & Partner Marketing Manager, GCR(based in Hong Kong)****What you can expect**We are looking for a Marketing Manager to lead marketing and demand generation strategies in the Greater China Region. As the Field & Partner Marketing Manager, you will plan and execute field marketing programs and nurture partner relationships. Essential collaboration with...

  • Service Transition Manager

    1 mese fa

    Cuneo, Italia Etinars A tempo pieno

    WHO WE ARE Etinars is a values-focused company with multi-year experience, specialized in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hires At Etinars, we genuinely care about who you are and what you need We place great emphasis on fostering robust, enduring connections built upon trust...

  • Service Transition Manager

    1 mese fa

    Cuneo, Italia Etinars A tempo pieno

    WHO WE AREEtinars is a values-focused company with multi-year experience, specialized in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hiresAt Etinars, we genuinely care about who you are and what you needWe place great emphasis on fostering robust, enduring connections built upon trust...