Application Support Specialist

4 mesi fa

Milano, Italia Intersystems A tempo pieno

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing.
The Applications Support Specialist will act as an ''expert'' product resource for our partners.Key ResponsibilitiesProvide immediate response to customer inquiries in accordance with service standards.
Provide support to current installed based customers.Provide the link between our customers and the InterSystems Global Support organizationLiaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare applicationProvide application support for the TrakCare Hospital Management System.Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystemsEscalate Open (unresolved) problems in accordance with current policies and procedures.Conduct individual and group training, product demonstrations and workshops as requiredContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.Be a Subject Matter Expert (SME) for TrakCare.Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.If required, work with our partners to identify potential changes within the parameters of the productParticipate in on-site implementations if requiredParticipate in on-site Support related meeting with customers/partners if requiredParticipate in the on call 24 hour roster service Experience and Qualifications General aptitude for solving problems and using technology to improve processesUnderstanding and experience in implementation of product solutionsAn ability to handle multiple tasks simultaneously and within tight time constraintsProven ability to work through problems with different customer groups achieving positive outcomesUnderstanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferredUnderstanding of the importance of Health Informatics standards, reporting requirements and legislative controlsBe able to design and write specification documents related to customer requirementsAbility to work in team (with colleagues/partners eventually located in different town/countries) Education and Training BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), ORUniversity degree in medical informatics, management information system, system engineering or any related field.

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