Retail Sales Associate

1 mese fa


Venezia, Italia Hard Rock International (Usa), Inc. A tempo pieno

Overview:The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience.
Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.
As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Responsibilities:Basic functions of the Retail Sales Associate include:Greeting guestsAnswering questions - accurately and politelyAnswering the phoneMaking proficient sales transactions - using a point-of-sale systemHandling cash and other forms of paymentMaintaining proper cash drawer balancesDirecting guests to areas/restroomsDemonstrating impeccable product knowledgeDetermining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features benefitsSuggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)Maintaining a clean and organized storeMaintaining proper product stock levels – through retail pulls inventoriesDisplaying Retail product – through HRC's visual display standardsPerforming opening, closing side duties – cleaning glass, polishing brass, sweeping vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create "Raving Fans"Additional Details:Job Requirements include:Must be at least 19 years oldPerforming duties which require bending reachingLifting up to 30-pound boxes to receive/move productStanding, for up to 8+ hoursMaintaining a well-groomed appearance ("having a plan")Following all uniform guidelinesPracticing all safety sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense-of-urgencyDisplaying a positive and outwardly friendly attitude toward guestsMaintaining HRC's 5 core Values and Mission Statement #J-18808-Ljbffr



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