Customer Experience Senior Manager

15 ore fa

Milano, Italia Sky Group A tempo pieno

Customer Experience Senior Manager - Speech Analytics Apply locations Milan, Monte Penice time type Full time posted on Posted 5 Days Ago job requisition id R0042217 Come CB Verint Senior Manager avrai l'opportunità di partecipare alla definizione dell'esperienza del cliente fornendo insights utili attraverso la piattaforma Speech Analytics.
Questo ruolo offre la possibilità di entrare in contatto e interagire con tutti i principali stakeholder della Customer Base, inclusi COO & COO, rendendo i dati fondamentali per le decisioni strategiche e ottenendo una visione a 360° del mondo della Customer Base.
Se hai passione per l'innovazione, i dati e la comunicazione e stai cercando un ambiente dinamico dove poter apprendere continuamente, questo è il posto giusto per te.
Le tue principali responsabilità saranno principalmente due: Identificare in modo proattivo gli insight basati sull'analisi delle conversazioni con i nostri clienti: I dati devono essere interpretati, visualizzati e presentati per fornire informazioni rilevanti e tempestive.
Creazione e aggiornamento report e dashboard utilizzando i dati della piattaforma Speech Analytics.
Gestire operativamente i dati tramite l'utilizzo di strumenti chiave, inclusi Verint, Tableau/Big Query (GCP): Impostare e coordinare la governance di Speech Analytics.
Garantire che vengano prese decisioni corrette sia in termini di insight che di strumenti della piattaforma Speech Analytics.
Essere il punto di riferimento principale per tutti gli stakeholder per supportarli nel miglioramento continuo del tool di Speech Analytics.
Competenze essenziali richieste: Grande passione per la tecnologia, l'innovazione di prodotto e i contenuti televisivi.
Approccio analitico.
Uso di Tableau/Big Query (GCP).
Capacità di storytelling.
Pensiero indipendente.
Abilità nello sviluppare una visione strategica del business.
Forte proattività, atteggiamento collaborativo e capacità di gestione progetti.
Buona conoscenza di statistica, attività di ricerca e metodologie.
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