Customer Service Specialist

5 giorni fa

Piacenza, Italia Zoll Medical Corporation A tempo pieno

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL
**Job Summary**:
In the Customer Service Team you are working as the Customer Service Specialist. You are primarily responsible for for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your 2 team members, Sales, Business Partners & operations colleagues (both local and within ZOLL Corporate). You will receive customer orders and to get them entered into the Oracle system. Also you will handle all customer related requests (like shipment requests, complaints, etc). You should show initiative and maintain good relationships with local Customer Service as well as Finance, Tech Service and Warehouse colleagues.
**Essential Functions**:
- Location: SE (Piacenza)
- Reporting to: Regional Customer Service Manager
- Nurture and develop centre of customer service excellence
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management
- Understand and execute admin tasks related to the sales process
- Execute outbound campaign on existing customer portfolio
**Primary Functions**:
PRE-SALES
- Generate quotes
- Set up of pricelists in oracle
- Set up of new articles from third party sellers
- Data administration of customer data in oracle
- Maintain sales territories in Oracle
CUSTOMER CARE
- Deliver a first-class customer support that exceeds the expectations of ZOLL and our customers
- Support of customer delivery requests (clarifying with warehouses GER/US/Netherlands/UK)
- Customer complaints (incl. clarifying with according dep)
- Support of customer needs and try to find solutions beneficial for the company and the customer
AFTER-SALES
- Order entry
- Doublecheck of incoming customer orders (e.g. price accuracy)
- Generating SOAs/forwarding to customers
- Generating invoices/distribution to customers
- Review of solvency of new customers
- Keeping track of device (unit) orders
ADMINISTRATION
- Taking care of switchboard and reception
- Assistance of Finance dep regarding monthly dunning run
- Implementation of ISO improvements / generating records of new/old processes
GENERAL Customer Service
- Mentoring of team colleagues
- Escalating issues/needs to Customer Service Management
- Support of the sales team (e.g. order/article reports)
- Identify and support necessary system adaptions (Oracle)
- Follow the quarter end and fiscal year end policies and keep an eye on team colleagues committing as well
- Support international team colleagues
- Maintain order information (and similar) in SFDC
- Job training of new colleagues
**Key Metrics**:
- Customer Service
- Customer service levels/order fill rates
- Next day delivery
- Inventory Turns
- Shipments per head
- Shipment accuracy
- Inventory write-off levels
- Inventory accuracy (value & volume)
**Skills Requirements**:
- Must have 3-5 years solid customer support background, preferably in a capital sales environment.
- Ability to communicate effectively (oral and written) in both English and French is preferable
- Commercial judgement and acumen
- Strong time management and personal organisation skills
- Customer interfacing and management skills
- Multi-tasking capability
- Strong team-building skills
- Attention to detail
- Finishing skills
- Ability to meet deadlines and timescales, ability to work under pressure.
- Strong administrative and organizational skills to manage process and administration
- Team player with a can-do attitude, who is motivated to

  • Customer Service Specialist

    2 mesi fa

    Piacenza, Italia Zoll Medical Corporation A tempo pieno

    As a Customer Service Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners & operations colleagues (both local and within ZOLL Corporate)....

  • Customer Service Specialist

    5 giorni fa

    Piacenza, Italia Zoll Medical Corporation A tempo pieno

    As a Customer Service Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners & operations colleagues (both local and within ZOLL Corporate)....

  • Customer Service Specialist

    2 mesi fa

    Piacenza, Italia Zoll Medical Corporation A tempo pieno

    At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care...

  • Customer Service Specialist

    2 mesi fa

    Piacenza, Italia Adecco Italia Spa A tempo pieno

    Stiamo cercando per i plant di Castel san Giovanni (PC) di una nostra grande azienda cliente un/a impiegato/a CUSTOMER SERVICE SPECIALIST La risorsa sarà inserita in un team attualmente composto da 5 persone e si occuperà di fornire assistenza ai clienti dei magazzini relativamente alle spedizioni via piattaforme distributive per flussi B2B e B2C e di...

  • Environmental Service Coordinator

    3 settimane fa

    Piacenza, Emilia-Romagna, Italia Bighornlaw A tempo pieno

    About UsAt Vert Environmental @ Fullerton, we're committed to providing an exceptional experience to our customers. As a full-service environmental testing and consulting company servicing Southern California, we offer growth and long-term opportunities for careers with benefits in a bulletproof industry.Your RoleWe're seeking an enthusiastic and highly...

  • In-store Customer Service Specialist

    3 mesi fa

    Piacenza, Italia Maw S.p.A. Agenzia per il lavoro A tempo pieno

    MAW SPA filiale di Piacenza ricerca per azienda cliente leader nel settore gaming: **In-Store Customer Service Specialist** In qualità di In-Store Affiliator, il compito sarà quello di informare e aggiornare il personale dei punti vendita sui prodotti al fine di ottimizzare le performance **Responsabilità** - Formare lo staff dei Punti Vendita sui...

  • Maw | In-Store Customer Service Specialist

    3 settimane fa

    Piacenza, Italia Maw A tempo pieno

    ricerca per azienda cliente leader nel settore gaming In-Store Customer Service Specialist In qualità di In-Store Affiliator, il compito sarà quello di informare e aggiornare il personale dei punti vendita sui prodotti al fine di ottimizzare le performance Responsabilità Formare lo staff dei Punti Vendita sui prodotti  Analizzare le performance dei punti...

  • Maw | In-Store Customer Service Specialist | Piacenza

    4 settimane fa

    Piacenza, Italia Maw A tempo pieno

    ricerca per azienda cliente leader nel settore gaming In-Store Customer Service Specialist In qualità di In-Store Affiliator, il compito sarà quello di informare e aggiornare il personale dei punti vendita sui prodotti al fine di ottimizzare le performanceResponsabilitàFormare lo staff dei Punti Vendita sui prodotti Analizzare le performance dei punti...

  • Customer Service Representative

    2 giorni fa

    Piacenza, Emilia-Romagna, Italia Zoll Medical Corporation A tempo pieno

    About the Role:As a highly skilled Customer Service Representative with Zoll Medical Corporation, you will play a pivotal role in delivering exceptional customer experiences. Your primary responsibility will be to interact with clients, provide advice, and process orders efficiently.In this position, you will work closely with your team members, sales teams,...

  • Service Business Development Specialist

    7 mesi fa

    Piacenza, Italia Zoll GmbH A tempo pieno

    ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality...

  • Customer Service Representative

    3 mesi fa

    Piacenza, Emilia-Romagna, Italia beBee Professionals A tempo pieno 20.000 € - 30.000 €

    Job Description:beBee Professionals is seeking a Sales Assistant with a passion for customer service and sales to join our team in Piacenza, Italy.Responsibilities:Provide exceptional customer service and support to clients in selecting products.Manage cash transactions and handle payment operations.Maintain store order and ensure merchandise is properly...

  • Service Business Development Specialist

    3 giorni fa

    Piacenza, Italia Zoll Gmbh A tempo pieno

    ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality...

  • Customer Service

    7 mesi fa

    Piacenza, Italia Labor Spa A tempo pieno

    Per azienda del territorio operante nel settore Automotive, Labor SpA filiale di Piacenza, seleziona un/a **IMPIEGATO/A CUSTOMER SERVICE **per ampliamento organico. Il ruolo è di tipo operativo, a supporto del Direttore Commerciale. La figura selezionata si occuperà di: - Gestione telefonate in entrata - Gestione prenotazioni - Gestione Fatture con...

  • Maw | In-Store Customer Service Specialist | piacenza

    1 mese fa

    piacenza, Italia Maw A tempo pieno

    ricerca per azienda cliente leader nel settore gaming  In-Store Customer Service Specialist   In qualità di In-Store Affiliator, il compito sarà quello di informare e aggiornare il personale dei punti vendita sui prodotti al fine di ottimizzare le performance Responsabilità Formare lo staff dei Punti Vendita sui prodotti  Analizzare le...

  • In-Store Customer Service Specialist

    6 mesi fa

    Piacenza, Italia Maw A tempo pieno

    MAW .agenzia per il lavoro, Filiale di Piacenza ricerca per azienda cliente leader nel settore gamingIn-Store Customer Service SpecialistIn qualità di In-Store Affiliator, il compito sarà quello di informare e aggiornare il personale dei punti vendita sui prodotti al fine di ottimizzare le performanceResponsabilitàFormare lo staff dei Punti Vendita sui...

  • Customer Service

    2 giorni fa

    Piacenza, Italia GIGROUP A tempo pieno

    Gi Group filiale di Piacenza selezione per compagnia di trasporti ricerca una figura di: CUSTOMER SERVICE La risorsa, inserita all'interno di un team di lavoro, si occupa di gestire i clienti, gestire le chiamate in entrata dei clienti e di gestire le problematiche legate al servizio, fornendo immediato feedback al cliente. La risorsa si occupa inoltre di...

  • Randstad Italia | Customer Service

    3 settimane fa

    Piacenza, Italia Randstad Italia A tempo pieno

    Mansione Randstad Italia, filiale di Cremona, ricerca per azienda leader nel settore dei laterizi un Customer Service con esperienza. 1 CUSTOMER SERVICE Il candidato ideale dovrà avere una buona attitudine al lavoro di squadra (supporto ad un team di 4 persone); dovrà avere ottime capacità comunicative e di problem solving. E' richiesto Laurea o diploma...

  • Randstad Italia | Customer Service

    1 giorno fa

    Piacenza, Italia Randstad Italia A tempo pieno

    Mansione Randstad Italia, filiale di Cremona, ricerca per azienda leader nel settore dei laterizi un Customer Service con esperienza.1 CUSTOMER SERVICE Il candidato ideale dovrà avere una buona attitudine al lavoro di squadra (supporto ad un team di 4 persone); dovrà avere ottime capacità comunicative e di problem solving.E' richiesto Laurea o diploma di...

  • Graphic Dept customer Service

    7 mesi fa

    Piacenza, Italia GualaPack Spa A tempo pieno

    Gualapack, azienda leader nella produzione di imballaggi per alimenti, seleziona per la sede di piacenza un: **Graphic dept_customer service**: Obiettivi - Gestisce il servizio e la relazione con il cliente, o i referenti del cliente, dal ricevimento del progetto grafico fino alla approvazione dell’artwork Organizzazione - Riporta alla Repro-Work...

  • In-Store Customer Service Specialist

    6 mesi fa

    Province of Piacenza, Italia Maw Filiale di Piacenza A tempo pieno

    ricerca per azienda cliente leader nel settore gaming In-Store Customer Service Specialist In qualità di In-Store Affiliator, il compito sarà quello di informare e aggiornare il personale dei punti vendita sui prodotti al fine di ottimizzare le performanceResponsabilitàFormare lo staff dei Punti Vendita sui prodotti Analizzare le performance dei...