Emea Sales Operations Specialist

3 settimane fa

Milano, Italia Arrow Electronics, Inc. A tempo pieno

**Position**:
EMEA Sales Operations Specialist
**The EMEA Customer Experience **team is looking for a
**Sales Operation Specialist, **who will provide expert external/internal customer service and sales support for Arrow customers and stakeholders. The team is built of 10 people spread across EMEA: in Germany, Sweden, UK, Italy, Netherlands. In this position, you will be responsible for handling more complex tasks, interfacing with important Arrow customers/stakeholders to create a successful customer experience.
**What You Will Be Doing at Arrow?**
- Be responsible for the **day-to-day support and customer service **activities for assigned accounts.
- Perform support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
- Serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
- Demonstrates a **proactive approach **and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts.
- ** Order Processing**.
- Process Improvements.
- ** Onboarding/managing capabilities **for more complex deals/customers.
**What Are We Looking For?**
- A **charismatic** and **ambitious** individual who is **eager to learn**
- Strong learning capabilities in system, tasks etc.
- Excellent written and verbal communication in **English and German.**:
- Strong **drive for creating an excellent customer experience**.
- Good understanding of how to manage larger customers, business and tools.
- Experienced in using internet-based chat, instant messaging, related communication tools, Office suite.
**Nice to have**:
- Sales support or sales operations experience.
- Experience in the IT industry.
- Knowledge of any additional language is a plus: Swedish, Italian, French, Spanish.
**What is in it For You?**
- Full-time role
- Permanent contract with 6 months probation period
**Our story**
As
**Arrow Intelligent Solutions **(AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
**Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.**
**Location**:
IT-Milan, Italy (Viale dell'Innovazione)
**Time Type**:
Full time
**Job Category**:
Business Support

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