Cluster Director Of Operations

2 settimane fa

Egna, Italia Italian Hospitality Collection A tempo pieno

Descrizione lavoro We are recruiting for a Cluster Director of Operations for Chia Laguna Resort, which is composed of three hotels.
The 240 room Conrad is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering its guests intuitive service, infinite connections, and a world of style.
Curio is a 5-Star collection of hotels that are hand-picked for their distinct character and personality, catering towards today's travelers looking for unique and memorable hotels that offer distinct and authentic experiences.
As a Cluster Director of Hotel Operations, you will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise, creative and outstanding guest service as well as financial objectives.
Requisiti Specifically, you will be responsible for performing the following tasks to the highest standards: Lead and manage daily hotel operations including, but not limited to seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests' inquiries and concerns, and coordinating the necessary internal team communication schedule.
Oversee service quality, guest satisfaction, and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.
Drive and guide financial performance based on established objectives.
Identify operational performance, productivity, and efficiency opportunities, and implement measures to maximize their impact.
Implement and manage the hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques, and problem resolution.
Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDR's (personal development reviews), and delivering recognition and reward.
What will it be like to work with a Hilton Brand?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
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