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Cluster Director of Operations

2 mesi fa

Egna, Trentino-Alto Adige, Italia Italian Hospitality Collection A tempo pieno
Job Description

Job Title: Cluster Director of Operations

Company: Italian Hospitality Collection

Job Summary:

We are seeking a highly experienced and skilled Cluster Director of Operations to join our team at Italian Hospitality Collection. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotels, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:

  • Lead and manage daily hotel operations, including strategic planning, budgeting, and forecasting.
  • Oversee service quality, guest satisfaction, and brand standards compliance.
  • Drive and guide financial performance based on established objectives.
  • Identify operational performance, productivity, and efficiency opportunities, and implement measures to maximize their impact.
  • Implement and manage the hotel's daily quality process, including communicating goals, empowering team members, and managing service recovery techniques.
  • Monitor and develop team member performance, particularly department heads and managers.

Requirements:

  • Proven experience in hotel operations management, preferably in a luxury hotel setting.
  • Strong leadership and management skills, with the ability to motivate and inspire team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Proficiency in hotel management systems and software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality company and contribute to the success of our hotels.