Resort Operations Supervisor

3 settimane fa


Egna, Trentino-Alto Adige, Italia 7Pines Resort Ibiza A tempo pieno
Job Description

The 7Pines Resort Sardinia is seeking an experienced Front Office Manager to oversee the front desk operations and ensure seamless guest experiences.

Duties and Responsibilities
  1. Develop and implement effective training programs for front office personnel.
  2. Supervise and evaluate the job performance of front office employees.
  3. Ensure accurate room status information is maintained and communicated effectively.
  4. Resolve guest complaints efficiently and courteously.
  5. Work within the allocated budget for the front office.
  6. Conduct regular meetings with front office personnel.
  7. Promote revenue growth and occupancy forecasting.
  8. Maintain a high level of customer service standards.
  9. Monitor VIP guest experiences and requests.
  10. Review daily front office reports and activity logs.
  11. Education and Experience
  • University degree required.
  • At least 2 years' experience in supervising hotel reception, cash management, and administrative tasks.
  • Knowledge of Hyatt's policies and procedures.

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