Resort Operations Manager
2 settimane fa
About the Role:
As a Club Manager at 7Pines Resort Sardinia, you will be responsible for supervising and managing the daily operations of the assigned outlet. This includes training and developing staff, ensuring customer satisfaction through high-quality service, and scheduling and organizing staff to maintain a smooth workflow. Additionally, you will monitor inventory and order supplies as needed, control cash receipts, and maintain cleanliness and safety standards of the outlet. Furthermore, you will develop and implement marketing strategies to attract customers and increase revenue, ensure compliance with health and safety regulations, handle customer complaints, and communicate with other departments to meet customer needs.
Responsibilities:
• Supervise and manage daily operations of the assigned outlet
• Train and develop staff
• Ensure customer satisfaction through high-quality service
• Schedule and organize staff to maintain a smooth workflow
• Monitor inventory and order supplies as needed
• Control cash receipts
• Maintain cleanliness and safety standards of the outlet
• Develop and implement marketing strategies to attract customers and increase revenue
• Ensure compliance with health and safety regulations
• Handle customer complaints
• Communicate with other departments to meet customer needs
Requirements:
• At least 2 years' experience in the role
• Excellent knowledge of Italian and English
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