Guest Relation Suite-Specialist

1 settimana fa

Lazio, Italia Nh Italia Spa A tempo pieno

Anantara is a luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.

GUEST RELATION SUITE-SPECIALIST - ANANTARA PALAZZO NAIADI ROME: WHY THIS JOB EXISTS Anantara Butler is a cornerstone of a professional team aiming to perform at the highest level, by personalizing the guest's experience and exceeding their expectations by adding a distinctive feature that will elevate the service provided above all others hotel & resort in our country. The Suite Butler ensures a very personal, detailed and seamless service. He/She will gently take good care of all the guest's needs, from the pre-arrival to their post-departure. With discretion and good manners, he/she will be seen by the guest's as a competent and reliable person, so to project onto them his/her ownership, above all, by never intruding or imposing their being. Our very first impression on guests is a critical part of a permanent effect and a lasting impact on their memories. Our deportment, behaviors, manners & etiquette must support the patrimony of Anantara, which includes also grooming & non-verbal communication.

KEY DUTIES AND RESPONSIBILITIES Ensure all Suites and guest's areas are properly cleaned and maintained at all times, accordingly to the hotel Standards Operating Procedure related to these areas.Inform and promptly communicate, guest's requests, preferences or useful information to each departments involved.Be knowledgeable of the Hotel features and surroundings.Help and assist all guests in a friendly and educated manner.Show remarkable skills in anticipating guest's needs & exceptional attention to details.Build a rigorous rapport with guests and maintain interaction in order to facilitate guest recognition and obtain specific needs, likes and dislikes so to preserve a guest history files.Ensure Anantara Brand Standards are attended, as well as etiquette and procedures listed by the LQA standards.Promote and cross-sell all the Hotel outlets.It is a Butler duty to create "wow moments" throughout the guest's sojourn at Palazzo Naiadi.Report for duty punctually, wearing the proper uniform and name tag.Maintain a high level of personal appearance and self-hygiene.Ensure a full & complete shift handover and maintain a high level of communication & feedback among the team members.Liaise and attune at all times with the Chief Butler and Guest Relations for any kind of complaints or guest's needs.Unpack / pack guest's luggage by protocol.Shoe's treatment & care by following instructions and manual.Set up suites accordingly to guest's history, requests, and specific amenities.Be flexible and extend job duties to carry out any other reasonable duties, to meet business demands and guest service needs.Able to work any shift assigned by the Chief Butler.Familiarized with Concierge recommended restaurants, Anantara experiences, points of interests and major events.Co-ordinate with HSK department for service/ turn down timings and maintain an effective communication regarding the guest's specific needs. MINIMUM REQUIREMENTS: High school diploma or similar.
Language required: Italian proficient / English B2-level or above.
Previous Hotel's work experiences or similar.
Knowledge of service skills.
Fine eye for detail.
Able to work under pressure & follows directions.

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