Voip Specialist

2 settimane fa

Milano, Italia Amaris Consulting A tempo pieno

**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you
**Job description**:
**About Us**: Amaris is a prestigious consulting player in the telecommunication sector, recognized for our strategic approach to business and network/telecommunication field. We are seeking a Voip specialist with a good background in telecommunication processes to enhance our team's capabilities.
The Voip specialist will be integral to our operations, focusing on technical themes related to telecommunication processes and products. Your role will require specific process competencies, as you will be dealing with detailed technical aspects of both processes and products within the telecommunication sector.
**Key Responsibilities**:
- Work with DevOps teams and Agile.
- Support the Global and Regional teams with Voice technical requirements.
- Work on migration projects from Traditional PBX or any other telephony solution to Team Phone System.
- Work with new products (PoC, testing, documenting, operation readiness)
- Support on Global Voice Inventory Updates
- Work on critical incidents to support the regional and local team
- Assist where needed to support end user with all Telecom issues/concerns
**Profile Requirements**:
- **Requirements**:
- Bachelor's degree computer science, systems analysis, or related studies and experience
- 3+ years of experience in the relevant area of expertise within an enterprise voice / global environment.
- 3+ years of experience in leading technical evaluation, implementing and resolving Voice issues, including those involving 3rd party suppliers.
- Voice/Telephony Certification in corresponding technical fields preferred.
- With stakeholders based in various time zones, flexibility is essential as participate in teleconferences and activities outside of standard business hours.
- Certified on and/or expertise working with multiple diverse technologies, services and processing environments including Microsoft Teams Phone System (Enterprise Voice), Cloud Voice and Traditional Telephony experience, or other hybrid event platforms.
- Proven ability to support Agile project teams by providing advice on opportunities, impact, and risks.
- Exposure to multiple, diverse technologies and processing environments, to be a "vendor agnostic".
- Strong experience with effective communication at different levels in the organization in English.
- Troubleshooting skills on Voice technologies.
- Fluent Italian and English Level
- Nice to have : 2 days/w on-site working in Milan
- As we are a Consulting company, and also support our customers at their offices and R&D departments, we ask for flexibility in travelling, a desire to work closely with the customer, and a good amount of face-to-face cooperation.
**What we offer?**
- Youthful and engaging work climate;
- Lunch vouchers of €8 per workday;
- Travel reimbursement for travel from client based on distance;
- East Health insurance fund;
- Free access to Mantu Academy platform (24/7);
- Access to Wellness platform (24/7);
- Psychological counseling.
- **Pioneer**: Our spirit of entrepreneurial adventure is what brings us all together and leads us to success.
- **Care**: Care is the foundation of all relationships, trust enables us to promote freedom of expression, creativity, and innovation.
- **Performance**: This translates into a constant desire to move forward and never stop askin

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