Technical Service Manager
2 mesi fa
Job Title: Technical Service Manager Resident This position reports to the Technical and Training Manager Italy & Special Segments NBM. It consists of being the operation technician and responsible for PPG technical service supplied to a prestigious car maker based in Sant 'Agata Bolognese.
The role consists of working in the customer paint shop during the production shifts, supporting closely the customer technical team about new color commissioning and application process improvements with PPG Refinish and PPG OEM products.
Main missions are: Guarantees the daily technical service respecting at 100% the service parameters.Strongly works with the customer painting room management team supporting the preparation of any PPG product needed to respect the customer production plan.Ensures that all PPG products respect the technical specifications to be qualitatively suitable to achieve the customer standards.Works with the customer technical team about the commissioning of new colors or new products. Moreover, supports the industrialization of PPG products applied on new car models.Draws up daily technical reports about the painting activities performed with PPG products and shares formally with the customer and PPG directional team.Works with the customer developing a clear and achievable action plan to support the customer goals about production KPI (new color implementation, final quality).Actively communicates with the PPG Refinish and PPG OEM technical team in case of products improvements or new products development.Manages the PPG materials stock availability to ensure the customer production plan.Strongly works with the customer and PPG Color Styling Department to develop new colors that satisfy the customer requirements.Supports the customer to develop car customization systems (ex: stripes, emblems, fading effects, etc.) using PPG products.Develops and updates the PPG products preparation and application procedures; makes sure that all procedures are shared and well known by the customer and painting room service team.Manages the technical training activities for the paint shop operators about manual rework methodologies with PPG products.Required skills: Degree in chemistry or engineering.Paint chemistry expert.High technical skills and appetite.Minimum 5 years experience of robotic paint application.High level skills about manual paint application. Collision repair experience is appreciated.Experience in color formulation and adjustment.High sense of teamwork, in particular with the customer team.Customer oriented, good vision of market needs.Reactivity, capacity to move fast and take decisions in order to satisfy customers.Capacity to analyze, rigor and synthesis sense.Capacity to prepare, write and present orally.Get organized, manage priorities, autonomous.Excellent communication and relationship skills.English mandatory: Active participation in customer meetings; active communication with PPG EMEA, Technical Service and R&D team (Refinish and OEM).Computer/software skills (BYK - mac i, BYK Smart Chart, PowerPoint, Outlook, Word and Excel).Work at 100% in customer site. Availability to work in the weekend with just 48 hours' notice.Live within 70 km from the workplace.Success Factors: Focus on results; encourage teamwork; build trust and respect; understand the customer's perspective and the market outlook; develop others; plan and organize; communicate and share information; solve problems; product, business solutions and service knowledge.
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