Front Office Manager
2 settimane fa
**About us**:
Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities
We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are.
In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand.
**What we offer**:
- Permanent employment contract
- Discounts on accommodation and in Fattal Hotel Group restaurants.
- Europe-wide networking via the internal employee app "LEAPP"
- Support in balancing work and family life
- Training and development programmes in our Leonardo Academy
- Team events
**Your Main Duties**:
- Being responsible for the whole Front Office Team and leading by example
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
- Handling customer complaints and special requests
- Managing and motivating Front Office team in order to provide high quality services for guests
- Playing a key role in training and developing the team, and troubleshooting emergencies
- Carrying out, reviewing and updating where appropriate, all Reception and Night procedures
- Planning shifts and holiday for employees and trainees
- Ensuring that the team performs all guest accounting functions according to the hotels policies and procedures and adheres to the company's credit policy
- Control of cash management and accounting
- Control of reservations
- Being a point of contact between different departments
- Conveying the hotel's image
- Carrying out duty manager responsibilities in order to support the hotel's business needs
- Openly communicating with staff ensuring regular briefings occur and all relevant information is passed on
- Order and purchase of departmental supplies, carrying out monthly stock takes and act on any discrepancies
- Liaise with the GM to review guest feedback and respond accordingly as necessary
**Your Profile**:
- BE YOURSELF - Be authentic and yourself
- Successfully completed vocational training in the hotel industry or comparable qualification
- Proven work experience as a Front Office Manager in a 4* hotel environment
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in Italian and English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities, stress resistant
- Good knowledge of the main IT systems and booking systems (OTA)
- Problem-solving skills
- Flexible and adaptable, with ability to stay calm under pressure, adapting your approach to complete routine and non routine tasks
- Passionate about the Hotel Industry
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Benefit:
- Convenzioni aziendali
- Mensa aziendale
- Parcheggio libero
- Sconti sui prodotti o servizi dell'azienda
- Supporto allo sviluppo professionale
Tipi di retribuzione supplementare:
- Maggiorazione lavoro festivo
- Quattordicesima
- Tredicesima
Esperienza:
- Front Office Manager: 2 anni (Preferenziale)
Lingua:
- Inglese (Obbligatorio)
- Italiano (Obbligatorio)
-
Front Office Manager
6 mesi fa
Milano, Italia Milu Management A tempo pieno**FRONT OFFICE MANAGER** Per la prossima apertura di un nostro nuovo Hotel 4* a Milano, siamo alla ricerca di un Front Office Manager che sarà una figura chiave all’interno dell’albergo, responsabile della gestione e del coordinamento del personale del Front Office. **Mansioni e Responsabilità**: **Accoglienza e assistenza agli ospiti**: Il Front...
-
Front Office Manager
2 mesi fa
Milano Marittima, Italia Maxy Mima Hotel A tempo pieno**Hotel 3 stelle** a **Milano Marittima **direttamente sul mare con 64 camere cerca **1 Hotel Manager Front Office** con esperienza da inserire nello Staff **da Maggio a Settembre**: **Riepilogo del lavoro**: Gestire correttamente tutte le attività correlate alla posizione di Front Office Manager **Requisiti richiesti**: - Esperienza pregressa nel ruolo...
-
Front Office Manager a Milano
7 mesi fa
Milano, Italia Hotel dei Cavalieri Milano Duomo A tempo pienoPresso l’**Hotel dei Cavalieri Milano Duomo**, prestigiosa struttura alberghiera nel centro di **Milano** a pochi passi da piazza Duomo, siamo alla ricerca della seguente figura professionale da inserire nel proprio organico: **Front Office Manager** responsabile del coordino delle attività di Front e Back office e della gestione di un team di 11 persone...
-
Front Office Operations Manager
2 settimane fa
Milano, Lombardia, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoAt Russotti Gestioni Hotels S.P.A., we are seeking a highly skilled Front Office Operations Manager to lead our team at the Milan Marriott Hotel. Job Summary Working at the front desk is the epicenter of hotel operations, where guests interact most with our staff. The Front Office Operations Manager will oversee and perform all front desk duties, including...
-
Assistant Front Office Manager
6 mesi fa
Milano, Italia Antal International Network A tempo pienoPer un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office. Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio puntuale agli...
-
Front Office Manager
7 mesi fa
Baranzate, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pienoManpower ricerca per noto cliente nel gruppo alberghiero un: FRONT OFFICE MANAGER La risorsa sar l'anello di congiunzione tra il front office e la direzione. Gestir all'incirca 5 persone. MANSIONI: definire l'organizzazione del reparto, gestire eventuali reclami da parte dei dipendenti e dei clienti, mantenere i rapporti con le agenzie di viaggio ecc,...
-
Front Office Manager
7 mesi fa
Milano, Italia CONSOLUTIO SRL A tempo pienoIl nostro Cliente è una catena di boutique hotels a 4 e 5 stelle, che sta realizzando un piano di acquisizione di nuove strutture in Italia ed all’estero. Per la propria nuova apertura di **MILANO** (zona Porta Vittoria, **S) ci ha incaricato di ricercare un **FRONT OFFICE MANAGER** **(cod. rif. “RRS424”)** che avrà la responsabilità della...
-
Front Office Manager
6 mesi fa
Milano, Italia Duo Milan Porta Nuova, Tribute Portfolio A tempo pieno**Role**: Front Office Manager **Reports to**: Rooms Division Manager **Property**: Duo Milan Porta Nuova, a Tribute Portfolio **Company Profile** Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and...
-
Front Office Manager
6 mesi fa
Milano, Italia Leonardo Milan City Center A tempo pieno**About us**: Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful...
-
Front Office Manager
7 mesi fa
Milano, Italia Russotti Gestioni Hotels S.p.A. A tempo pienoWe are looking for our **Milan Marriott Hotel** for a pleasant, organized and friendly **Front Office Manager** to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and...
-
Front Office Manager
4 mesi fa
Milano, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoWe are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and...
-
Front Office Manager
2 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit: Front Office Sedi: Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line employee, your role will be extremely...
-
Front Office Manager
3 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit: Front Office Sedi: Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team!As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line employee, your role will be extremely important...
-
Front Office Manager
5 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit: Front OfficeSedi: Italia/MilanoWe are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line employee, your role will be extremely important...
-
Front Office Manager
6 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit Front Office Sedi Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team!As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line-employee, your role will be extremely...
-
Front Office Operations Manager Night
2 settimane fa
Milano, Lombardia, Italia Emaar Hotels & Resorts Srl (Armani Hotel Milano) A tempo pienoRole OverviewWe are seeking a highly skilled Front Office Operations Manager to join our team at Armani Hotel Milano.
-
Front Office Manager
1 giorno fa
Milano, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoWe are looking for our **Milan Marriott Hotel** for a pleasant, organized and friendly **Front Office Manager** to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line-employee, your role will be extremely important for improving customer experience and...
-
Front Office Manager
2 settimane fa
Milano, Italia Nettowork Srl A tempo pienoNETtoWORK, azienda italiana nata nel 2016, operante nel settore dei servizi, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati. Il nostro team si avvale anche di consulenti esperti nel settore, per supportare il cliente durante il periodo di collaborazione. **Posizione**: Per hotel 5 stelle ubicato in zona Duomo a Milano,...
-
Front Office Manager
1 giorno fa
Milano, Italia Nettowork Srl A tempo pienoNETtoWORK, azienda italiana nata nel 2016, operante nel settore dei servizi, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati.Il nostro team si avvale anche di consulenti esperti nel settore, per supportare il cliente durante il periodo di collaborazione.Posizione:Per hotel 5 stelle ubicato in zona Duomo a Milano, siamo alla...
-
Front Office Manager
5 mesi fa
Milano, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoWe are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line-employee, your role will be extremely important for improving customer experience and...
