Account Manager

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role Your Role Join our team as an Account Manager and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the
opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective
success. Moreover, your impact extends beyond customer relationships. As an Account Manager, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization.
At Kyndryl, we foster an environment of innovation, collaboration, and growth. As an Account Manager, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to
new heights.If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as an Account Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry.
Your Future at Kyndryl Kyndryl has a global footprint, which means that as an Account Partner at Kyndryl, you will have
opportunities to work on projects and collaborate with colleagues from around the world. This
role is dynamic and influential – offering a wide range of professional and personal growth
opportunities that you won't find anywhere else.
Who You Are The Account Manager is someone with knowledge of managing complex projects for medium to large clients and the ability to handle the complexity of commercial negotiations with international entities. A solid foundation of values (fairness and clarity), entrepreneurial skills in performing their duties, and the ability to build relationships with senior figures and decision-makers among clients are required. The candidate should also maintain good relationships with colleagues and various corporate entities involved in different phases of client interactions.
A core part of your responsibilities will involve: Represent the company and act as a point of reference for the client and various internal entities involved in different phases from pre-sales to delivery and support. Develop and nurture relationships with key stakeholders (including C-Level) and build long-term relationships with clients, ensuring their loyalty to the company. Manage commercial negotiations and the end-to-end sales process. Mediate client requests and ensure their satisfaction. Prepare reports and documentation on client status. Identify both explicit and latent needs of industry stakeholders, directing these needs toward the most appropriate project and technological solutions. Contribute to designing innovative solutions to best meet client needs. Identify and develop business opportunities with new potential clients. Ensure the achievement of the company's assigned sales targets (Signing, Revenue, and GP). Manage business opportunities, overseeing the entire sales cycle and interaction with pre-sales/post-sales structures and technical areas. Draft offers and contracts according to company standards, with attention to administrative and regulatory aspects and constant supervision of active orders. Manage the flow of information on ongoing negotiations transparently and clearly with your manager and the management, using and continuously updating the company's information tools. Propose evolutions of the company's offering to improve services and develop innovative solutions to better serve clients. Who You Are Degree in Engineering, Computer Science, Economics, or scientific subjects Experience in IT service sales; candidates with previous experience in consulting will be given more consideration Understanding of core processes of companies operating in the Banking and Services sector, both nationally and internationally Excellent knowledge of the English language (minimum B2, recommended C1) Authority in the role and ability to work in a team Goal orientation Willingness to travel Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.