Product Support Automation Engineer

1 mese fa

Parma, Italia Https:Www.Energyjobline.ComSitemap.Xml A tempo pieno

Product Support Automation Engineer Contract Type: Permanent Country: ITALY Location: Parma Your Opportunity Sidel is looking for a Product Support Automation Expert who will be focused on Paletizer/Depaletizer machines.
The resource will be part of the Regional Product Support Back Office Team based in Parma.
Being part of the RPS ECA (Regional Product Support Europe Central Asia) is a great opportunity to work closely with Sidel's products and to customers by working on both new equipment and on the installed base (i.e., improvements, evolutions, support of the services activities).
Issue resolution is also an essential part of the RPS mission.
Your Mission The job takes place mainly in the office but also with a few missions onsite.
In both situations, the resource has to: Secure the operational follow-up technical support (on automation side) of all Pal Depal products throughout the whole life of the machines.
Ensure that the population of colleagues (mainly FSE, ISM, PM, CCM) in contact with the customer are well supported through email, tickets, telephone, and onsite missions.
Secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation issues to customers and to FSE.
Communicate with central product support about identified issues and Non Conformities.
Execute automation RCA following the issue resolution process, supporting the consequent plan of recovery and corrective actions while interacting with other departments.
Your Profile Education Experience: - Master or Bachelor Degree, or equivalent - English spoken and written - A good level of Italian/French is an advantage for your best local integration.
- At least 5 years of technical assistance, field experience, or engineering in packaging equipment (automation side).
Skills: - Mechanical skills on Pal/Depal is a plus.
- Emergency management skills, ability to interact with other teams, dynamism in managing problems with the right priority.
- Electrical fundamentals (safety equipment, sensors, motion, servo drivers, inverters…).
- Knowledge of PLC platform (specific knowledge of Siemens S7 SCL-Graph-Awl, BR, Rockwell Automation is a plus).
- Knowledge of HMI (specific knowledge of ZenOn, Citec, and/or InTouch is a plus) and Motion platforms (specific knowledge of Danfoss, Schneider, BR is a plus).
- Application of Root Cause Analysis methodology for issue resolution.
- Good interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.).
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