Service Desk Technician
4 mesi fa
• Logging service calls and emails in the customer CRM system;
• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.
• Producing Technical Documentation or User Manuals as required.
Required Technical Skills: The resource MUST have the following skills and experience:
Graduation from secondary school supplemented by training in IT, preferably with a diploma.Expert knowledge of English is required (written and verbal).The resource SHOULD have the following skills and experience:
Experience in CRM system.Good knowledge of the following O365 package.Required Soft Skills: Excellent telephone manners, good interpersonal skills, and the ability to work under pressure and with minimum supervision.Ability to write documentation & reports.Creativity/ability to find innovative solutions.Willingness to learn on the job.Desirable certifications: No certification is required, but related certifications are valuable.Teleworking Option:
? Yes, up to 2 days per week.
On-call requirements:
? One week per month (rotation is subject to the number of team members).
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