Guest Experience Manager

3 settimane fa


Uri, Italia Belmond Management A tempo pieno

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.

Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

As we look toward the 2025 season, we are searching for a Guest Experience Manager to join our dedicated team at Splendido. This is not just a job, it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality.

What You'll Do: Be at the heart of our operations, assisting in the seamless day-to-day management of all front-of-house departments, ensuring that our high standards are not just met, but exceeded. Welcome each guest with warmth and care, guiding them through their stay with personalized attention that goes above and beyond expectations. Analyze guest feedback and create innovative strategies to continually enhance their experience. Be the key contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable from start to finish. Collaborate with travel agents, offering guided tours of our legendary property, and ensure the satisfaction of our partners. Build and maintain meaningful relationships with both guests and colleagues, fostering a sense of community and mutual respect. Promote our hotel's unique offerings and activities, helping guests immerse themselves in the full Splendido experience. Ensure clear and constant communication between departments, resolving guest requests with grace and efficiency. Requirements Who You Are: You have at least 3 years of experience in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences. You hold a Bachelor's degree in Hospitality Management or a related field. Your leadership skills inspire those around you, and you're able to motivate teams to deliver their best. Your communication is flawless—both written and spoken, in Italian and English (additional languages are a plus). You thrive in a fast-paced environment, maintaining grace under pressure while staying focused on the finer details. You have a deep understanding of luxury hospitality standards, particularly Leading Quality Assurance (LQA). Benefits What You'll Gain: At Splendido, we don't just offer jobs; we create pathways for growth. We believe in nurturing talent and providing opportunities for long-term development. As a Guest Experience Manager, you'll have the chance to grow your career season after season, shaping the future of hospitality.

Competitive compensation, including a long seasonal contract with potential for continued collaboration. Exclusive benefits, such as accommodation in our staff house, transportation support, and delicious meals provided by our staff canteen. Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences. Welfare incentives tied to quality performance goals. The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond. - We offer long seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2, Guest Experience Manager

Start date: February 2025 to End date: November 2025, with opportunities for continued growth in the seasons to come. Monthly Gross Salary € 2.200 + separate payslip for 13°,14° and TFR About Belmond: Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.

Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.

Location: Italy, Portofino Department: Front Office & Guest Relations Employment type: Seasonal Experience: Minimum 3 years in a similar role

#J-18808-Ljbffr



  • Uri, Sardegna, Italia Belmond A tempo pieno

    Guest Experience ManagerAt Belmond, we're seeking a seasoned Guest Experience Manager to join our team at Splendido, A Belmond Hotel. As a pioneer in luxury travel, we're committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.Key Responsibilities:Assist in the seamless day-to-day management of...


  • Uri, Sardegna, Italia Belmond Management A tempo pieno

    Guest Experience Manager Job DescriptionJob SummaryWe are seeking a skilled Guest Experience Manager to oversee the seamless day-to-day management of our front-of-house departments, ensuring our high standards are consistently met and exceeded.Key ResponsibilitiesWelcoming guests with warmth and care, guiding them through their stay with personalized...

  • Guest Experience Manager

    3 settimane fa


    Uri, Italia Belmond A tempo pieno

    At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation. Become part of a...


  • Uri, Sardegna, Italia Belmond Management A tempo pieno

    About the RoleWe are seeking a highly skilled Guest Experience Manager to join our team at Splendido, A Belmond Hotel. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards are consistently met.Key ResponsibilitiesAssist in the day-to-day management of...

  • Guest Experience Manager

    4 settimane fa


    Uri, Italia Belmond A tempo pieno

    At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino.Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.Become part of a...


  • Uri, Sardegna, Italia Belmond A tempo pieno

    Embracing the essence of timeless elegance, we seek a seasoned professional to elevate our guest experience. As a Guest Experience Manager at Splendido, a Belmond Hotel, you will be at the forefront of delivering unforgettable moments for our discerning guests.About the Role:• Collaborate with our dedicated team to ensure seamless day-to-day management of...


  • Uri, Sardegna, Italia Belmond A tempo pieno

    About the Role:We are seeking a skilled Guest Experience Manager to join our team at Splendido, A Belmond Hotel. As a pioneer in luxury travel, we offer a unique opportunity to shape unforgettable moments for our guests.Key Responsibilities:Assist in the seamless day-to-day management of front-of-house departments, ensuring high standards are met and...

  • Reception Manager

    3 settimane fa


    Uri, Sardegna, Italia Belmond Management A tempo pieno

    {"title": "Reception Manager", "description": "At Belmond, we are seeking a skilled Reception Manager to join our Front Office team at Splendido Mare, A Belmond Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Main Responsibilities:Greet...

  • Retail Experience Manager

    3 settimane fa


    Uri, Sardegna, Italia Costa Crociere A tempo pieno

    Embark on a Retail Adventure with Costa CrociereAre you passionate about delivering exceptional customer experiences and driving sales in a luxury retail setting? Do you have a knack for creating memorable retail experiences that inspire enthusiasm and excitement around brands and products?About the Role:As a Shop Specialist with Costa Crociere, you will be...

  • Front Office

    2 settimane fa


    Uri, Italia Belmond Management Limited A tempo pieno

    Reception Manager Season 2024 - Splendido Mare a Belmond Hotel PortofinoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash...

  • Reception Manager

    4 settimane fa


    Uri, Sardegna, Italia Belmond Management A tempo pieno

    Reception Manager Job DescriptionWe are seeking a highly skilled and experienced Reception Manager to join our Front Office team at Splendido Mare, A Belmond Hotel. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and a memorable experience.Main Responsibilities:Greet guests and ensure...

  • Front Office Manager

    4 settimane fa


    Uri, Sardegna, Italia Belmond A tempo pieno

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Belmond. As a Front Office Manager, you will be responsible for the efficient operation of the Front Office Department, ensuring that our guests receive the highest standard of service.Main Responsibilities:Greet guests and ensure a smooth...

  • Front Desk Manager

    1 settimana fa


    Uri, Sardegna, Italia Belmond A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to lead our Front Office team at the esteemed Splendido Mare, a Belmond Hotel. This is a unique opportunity to join a prestigious luxury brand and contribute to delivering exceptional guest experiences.Key ResponsibilitiesGreet and check-in guests, ensuring a seamless and efficient...

  • Front Office Manager

    4 settimane fa


    Uri, Italia Belmond Management A tempo pieno

    At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.Become part of a...


  • Uri, Sardegna, Italia Belmond A tempo pieno

    Role SummaryWe are seeking a highly skilled and experienced Maitre to join our team at Splendido, a luxury hotel in Portofino.About the RoleThe ideal candidate will be responsible for managing the dining room operations, ensuring exceptional customer service, and maintaining a high level of quality standards.Key ResponsibilitiesAnticipate guests' needs and...

  • Front Office Manager

    4 settimane fa


    Uri, Italia Belmond A tempo pieno

    At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino.Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.Become part of a...

  • Front Office Manager

    4 settimane fa


    Uri, Italia Belmond A tempo pieno

    At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation. Become part of a...

  • Front Office Manager

    2 settimane fa


    Uri, Sardegna, Italia Belmond A tempo pieno

    Role OverviewThe Front Office Manager at Belmond is responsible for overseeing all front desk operations, ensuring that all hotel standards and procedures are fully implemented and maintained.This role involves managing staff, optimizing guest satisfaction, and maintaining operational efficiency in the front office department.Key ResponsibilitiesSupervise...


  • Uri, Sardegna, Italia Belmond A tempo pieno

    Become a key member of our Front Office team at Splendido, a renowned 5-star hotel in Portofino.As a Night Manager, you will be responsible for overseeing all Front Office operations, ensuring seamless guest experiences, and maintaining the highest standards of hospitality.You will deal with all aspects of guest care, from check-in and check-out to cashier...

  • Executive Chef

    2 settimane fa


    Uri, Sardegna, Italia Belmond A tempo pieno

    About the RoleSplendido Mare, a Belmond Hotel, is seeking a talented Chef de Cuisine to lead our kitchen team. As a culinary leader, you will be responsible for managing the kitchen brigade and creating menus that showcase the essence of Ligurian living.Main ResponsibilitiesAssist the Executive Chef in managing the kitchen team and creating menusCoordinate...