Luxury Guest Experience Manager

1 settimana fa

Uri, Sardegna, Italia Belmond A tempo pieno
Guest Experience Manager

At Belmond, we're seeking a seasoned Guest Experience Manager to join our team at Splendido, A Belmond Hotel. As a pioneer in luxury travel, we're committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.

Key Responsibilities:
  • Assist in the seamless day-to-day management of all front-of-house departments, ensuring high standards are met and exceeded.
  • Welcome each guest with warmth and care, guiding them through their stay with personalized attention that goes above and beyond expectations.
  • Analyze guest feedback and create innovative strategies to continually enhance their experience.
  • Be the key contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable from start to finish.
  • Collaborate with travel agents, offering guided tours of our legendary property, and ensure the satisfaction of our partners.
  • Build and maintain meaningful relationships with both guests and colleagues, fostering a sense of community and mutual respect.
  • Promote our hotel's unique offerings and activities, helping guests immerse themselves in the full Splendido experience.
  • Ensure clear and constant communication between departments, resolving guest requests with grace and efficiency.
Requirements:
  • At least 3 years of experience in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences.
  • Bachelor's degree in Hospitality Management or a related field.
  • Leadership skills that inspire those around you, and the ability to motivate teams to deliver their best.
  • Flawless communication, both written and spoken, in Italian and English (additional languages are a plus).
  • A deep understanding of luxury hospitality standards, particularly Leading Quality Assurance (LQA).
What You'll Gain:
  • A long seasonal contract with potential for continued collaboration.
  • Competitive compensation, including accommodation in our staff house, transportation support, and delicious meals provided by our staff canteen.
  • Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
  • Welfare incentives tied to quality performance goals.
  • The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.

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