**Front Desk Manager: Luxury Hospitality Expert**
3 settimane fa
Job Title: Front Desk Manager
Job Type: Full-time
Location: Splendido Mare, Italy
About Us:
Belmond is a pioneer of exceptional luxury travel since 1976. Our portfolio extends across 24 countries with remarkable properties. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
About the Role:
We are looking for a Front Desk Manager to join our Front Office team. The ideal candidate is passionate about hospitality and comfortable with challenges. They are willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community. Main duties and responsibilities include:
- Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
- Rooming our guests
- Answering enquiries and providing information about the hotel and local area to guests
- Organising special requests and communicating with all departments within the hotel to ensure that our guests receive the highest standard of service
- Implementing of the Leading Quality Assurance Standards
- Supporting, training, and supervising front office staff
- Supervising workload during shifts
- Maintains working relationships and communicates with all departments
- Allocate guest rooms according to the reservation requests and guests needs
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems quickly, efficiently, and courteously
Requirements:
At least 5 years of previous professional experience preferably at international level in the same role; Fluent in English and Italian. A third language is required. Knowledge of Hotel Management software Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) Other requirements: Effective communication, emotional intelligence, adaptability Collaboration: be able and willing to work as a team player Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues Global perspective: treat each other with respect and inclusiveness regardless of position, level or background
What We Offer:
We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2, Front Office Manager Start date: November 2024 with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path. Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR Accomodation in our staff house including breakfast, staff cantine Bus ticket as benefit for the contract period Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
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