Luxury Guest Experience Professional

1 settimana fa

Uri, Sardegna, Italia Belmond Management A tempo pieno
About the Role

We are seeking a highly skilled Guest Experience Manager to join our team at Splendido, A Belmond Hotel. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards are consistently met.

Key Responsibilities
  • Assist in the day-to-day management of front-of-house departments to ensure seamless operations.
  • Welcome guests with warmth and care, providing personalized attention to exceed their expectations.
  • Analyze guest feedback and develop innovative strategies to enhance their experience.
  • Be the primary contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable.
  • Collaborate with travel agents to promote our legendary property and ensure partner satisfaction.
  • Build and maintain meaningful relationships with guests and colleagues, fostering a sense of community and mutual respect.
  • Promote our hotel's unique offerings and activities, helping guests immerse themselves in the full Splendido experience.
  • Ensure clear and constant communication between departments, resolving guest requests with efficiency.
Requirements
  • At least 3 years of experience in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences.
  • Bachelor's degree in Hospitality Management or a related field.
  • Exceptional leadership skills, inspiring teams to deliver their best.
  • Flawless communication skills, both written and spoken, in Italian and English (additional languages are a plus).
  • Ability to thrive in a fast-paced environment, maintaining composure under pressure while focusing on details.
  • Deep understanding of luxury hospitality standards, particularly Leading Quality Assurance (LQA).
What We Offer
  • Competitive compensation, including a long seasonal contract with potential for continued collaboration.
  • Exclusive benefits, such as accommodation in our staff house, transportation support, and delicious meals provided by our staff canteen.
  • Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
  • Welfare incentives tied to quality performance goals.
  • The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.
About Belmond

Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests.

We are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.

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