Luxury Guest Experience Lead
4 giorni fa
Embracing the essence of timeless elegance, we seek a seasoned professional to elevate our guest experience. As a Guest Experience Manager at Splendido, a Belmond Hotel, you will be at the forefront of delivering unforgettable moments for our discerning guests.
About the Role:
• Collaborate with our dedicated team to ensure seamless day-to-day management of front-of-house departments
• Provide personalized attention to guests, exceeding their expectations through warmth and care
• Analyze guest feedback to devise innovative strategies for continuous enhancement
• Serve as the key contact for VIP arrivals, ensuring their stay is impeccable from start to finish
Requirements:
• At least 3 years of experience in a similar role within a luxury brand, with a passion for creating magical guest experiences
• Bachelor's degree in Hospitality Management or a related field
• Proven leadership skills, inspiring teams to deliver their best
• Fluent communication in Italian and English, with additional languages a plus
• Deep understanding of luxury hospitality standards, particularly Leading Quality Assurance (LQA)
What You'll Gain:
• Competitive compensation, including a long seasonal contract with potential for continued collaboration
• Exclusive benefits, such as accommodation in our staff house, transportation support, and delicious meals provided by our staff canteen
• Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences
• Welfare incentives tied to quality performance goals
• The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond
We offer long seasonal Labour contract according to C.C.N.L., Settore Turismo - Level 2. Monthly Gross Salary € 2.200 + separate payslip for 13°,14° and TFR
About Belmond:
Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.
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