In Store Customer Experience Specialist

4 settimane fa

Lazio, Italia Hermes A tempo pieno

GENERAL ROLE The In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.MAIN RESPONSABILITIES * Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; * Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; * Oversee and update the store calendar of events and appointments; * Handle aftersales requests and delivery services; * Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc; * Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.PROFILE * Bachelor's degree preferably with a hospitality or fashion management focus; * Fluency in Italian and English.
A third language will be considered an advantage; * Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality; * Proficient with Excel / IT tools; * Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.Hermès engages positive and passionate people who own the following requirements: * Excellent interpersonal and communication skills, with a customer service orientation; * Team player mentality to build meaningful relationships and ability to work autonomously; * Availability, flexibility and dynamism to function in a high-pace environment; * Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

  • Customer Experience Specialist

    6 giorni fa

    Lazio, Italia The Learning Experience #393 A tempo pieno

    As a Customer Experience Specialist, you're the go-to person for building strong connections with our customers and making sure they smoothly use Kaizo in their daily work. You play a big part in giving great service, being the customer's ally, and building strong trust. Ready to make Kaizo experiences even better? Let's do it! Requirements Are you ready to...

  • Customer Experience Specialist

    2 settimane fa

    Lazio, Italia The Learning Experience #328 A tempo pieno

    As a Customer Experience Specialist, you're the go-to person for building strong connections with our customers and making sure they smoothly use Kaizo in their daily work. You play a big part in giving great service, being the customer's ally, and building strong trust. Ready to make Kaizo experiences even better? Let's do it! Requirements Are you ready to...

  • Customer Experience Specialist

    6 giorni fa

    Lazio, Italia The Learning Experience #328 A tempo pieno

    As a Customer Experience Specialist, you're the go-to person for building strong connections with our customers and making sure they smoothly use Kaizo in their daily work. You play a big part in giving great service, being the customer's ally, and building strong trust. Ready to make Kaizo experiences even better? Let's do it! Requirements Are you ready to...

  • In Store Customer Experience Specialist

    6 giorni fa

    Lazio, Italia Hermès A tempo pieno

    GENERAL ROLEThe In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.MAIN RESPONSABILITIES Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude...

  • In Store Customer Experience Specialist

    1 settimana fa

    Lazio, Italia Hermes Italie S.P.A. A tempo pieno

    GENERAL ROLEThe In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.MAIN RESPONSABILITIESEmbody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude...

  • Customer Experience Specialist

    1 settimana fa

    Lazio, Italia Msx International Inc. A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Customer Experience Specialist Location:  Lybra, Rome, IT, 30175 Customer Experience Specialist 40 hours a week Marghera, North of Italy, Hybrid Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The...

  • Customer Experience Specialist

    6 giorni fa

    Lazio, Italia Msx International Inc. A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Customer Experience Specialist Location:  Lybra, Rome, IT, 30175 Customer Experience Specialist 40 hours a weekMarghera, North of Italy, Hybrid Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The Academy...

  • Customer Experience Specialist

    6 giorni fa

    Lazio, Italia Msx International A tempo pieno

    Customer Experience Specialist 40 hours a week Marghera, North of Italy, Hybrid     Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist?The Academy has the job for you!The Academy is looking for a new proactive and enthusiastic customer experience specialist to join our team.Purpose of the position:     The...

  • In Store Customer Experience

    2 mesi fa

    Lazio, Italia Hermes A tempo pieno

    GENERAL ROLE The In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers. MAIN RESPONSABILITIES * Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same...

  • In Store Customer Experience Specialist

    1 mese fa

    Lazio, Italia Hermès Paris A tempo pieno

    Contract type: Regular position Country/Region: Italy City: Rome Job: Retail Experience: Minimum 6 years GENERAL ROLE TheIn Store Customer Experience Specialistis in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers. MAIN RESPONSABILITIES Embody...

  • In Store Customer Experience Specialist

    4 settimane fa

    Lazio, Italia Hermès Paris A tempo pieno

    Contract type: Regular position Country/Region: Italy City: Rome Job: Retail Experience: Minimum 6 years GENERAL ROLE TheIn Store Customer Experience Specialistis in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers. MAIN RESPONSABILITIES Embody...

  • Operatore Customer Experience Specialist Roma

    3 settimane fa

    Lazio, Italia Confidenziale A tempo pieno

    Sei pronto ad entrare in una nuova Confidenziale e provare una nuova opportunità Hexa Credit Care ti offre la possibilità! Stiamo assumendo Customer Experience Specialist per il nostro di Roma situato nelle immediate vicinanze di Villa Pamphili! Hexa è una delle principali società italiane di Customer Experience per importanti aziende nei settori...

  • Customer Experience Specialist

    2 mesi fa

    Lazio, Italia Daiichi Sankyo A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso: Passione per l'innovazione. Considerazione per i pazienti.Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello scoperta, sviluppo diffusione di nuovi standard di cura che arricchiscono la qualità della vita in...

  • Customer Experience Specialist

    4 settimane fa

    Lazio, Italia Daiichi Sankyo A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso: Passione per l'innovazione. Considerazione per i pazienti.Con oltre 120 anni di esperienza scientifica e più di 17.000 dipendenti in oltre 20 Paesi, Daiichi Sankyo è attivamente impegnata nello scoperta, sviluppo diffusione di nuovi standard di cura che arricchiscono la qualità della vita in...

  • Customer Experience Manager Roma

    5 giorni fa

    Lazio, Italia Manpower A tempo pieno

    Per azienda leader di mercato nel settore ICT, Manpower Professional ricerca su Roma un: - CUSTOMER EXPERIENCE MANAGER (Roma)La risorsa, inserita nel team dedicato alla Customer Experience dei clienti TOP & Large, sarà il partner strategico e di supporto per il cliente in ogni fase del processo dall'acquisto alla delivery delle soluzioni. Nello specifico Il...

  • Customer Service Specialist I

    2 mesi fa

    Lazio, Italia Thermo Fisher Scientific A tempo pieno

    As part of Customer service team, the Customer service specialist assures:·the correct management of PO and customer satisfaction on delivering of services, through the management of relationships with the customer, verifying the feasibility in collaboration with the supervisor and in coordination with the Supply Chain department, Business Unit, Business...

  • Customer Service Specialist I

    4 settimane fa

    Lazio, Italia Thermo Fisher Scientific A tempo pieno

    As part of Customer service team, the Customer service specialist assures:·the correct management of PO and customer satisfaction on delivering of services, through the management of relationships with the customer, verifying the feasibility in collaboration with the supervisor and in coordination with the Supply Chain department, Business Unit, Business...

  • Customer Experience Analyst

    2 settimane fa

    Lazio, Italia Confidenziale A tempo pieno

    : ROMA OFFICE Confidenziale, Italiana con oltre 200 filiali sul territorio nazionale e più di 1800 professionisti nel settore delle Risorse Umane RICERCA Per Gruppo Internazionale che svolge attività di distribuzione carburanti e vendita diretta dei lubrificanti e carburanti per la marina e per l?aviazione. Customer Experience Analyst La risorsa sarà...

  • Assistant Store Manager

    3 settimane fa

    Lazio, Italia Eram Talent A tempo pieno

    Position Summary: Eram Talent is currently seeking a highly motivated and experienced Store Manager to lead our retail operations in the Jewelry industry. As the Assistant Store Manager, you will be responsible for driving sales, managing operations, and ensuring exceptional customer service to provide a memorable shopping experience for our esteemed...

  • Assistant Store Manager

    3 settimane fa

    Lazio, Italia Eram Talent A tempo pieno

    Position Summary: Eram Talent is currently seeking a highly motivated and experienced Store Manager to lead our retail operations in the fashion industry. As the Assistant Store Manager, you will be responsible for driving sales, managing operations, and ensuring exceptional customer service to provide a memorable shopping experience for our esteemed...